Role: Transport & Travel Services Assistant
Salary starts at £24,300, rising to £25,272 after successful completion of probation (6 months).
Who we need?
We’re looking for inspirational and passionate transport professionals to join our team responsible for ensuring all transport elements are booked in accordance to our tours as well as handling any ancillary related products for our customers. Administer the ticketing and day to day management of transport, ensuring that all deadlines are met. Keep all product information up to date and ensure correct details/paperwork are passed to the relevant suppliers or internal departments. Processing any schedule changes/cancellations quickly to ensure no disruption to departing tours and helping the operation team should any transport related problems arise while on tour.
Key Responsibilities:
The Transport department is split into the 3 sections of job specific responsibilities – Allocated, Restricted and Rail. This specific role currently available would include the day-to-day responsibilities of the sector of Transport, however, the role is interchangeable.
Key Responsibilities for Allocated:

• To request group booking quotes with the airlines through various avenues which include Amadeus (Global Distribution System) online portals, airline websites, via email and over the phone depending on how the airline accepts requests.
• To manage airline group bookings though Amadeus which includes adding passenger names, adding passport details, ticketing, seating the whole group on the aircraft, meal requests and any special assistance requests.
• To manage airline group bookings through other avenues depending on the airline and their preferred way of working; this can be through online portals, airline websites or via email. This also includes uploading/sending manifests, uploading/sending passport details, actioning seat requests, meal requests and any special assistance requests.
• To obtain quotes for flight upgrades with the airlines, contact the clients directly via phone and take payment over the phone.
• Setting up flights on the packages for either upgraded flights or extra seats.
• Sticking to a strict SLA in place to action journals that come onto the workflow from the contact centre.
• Contacting the airlines via phone and email to resolve any issues or to action any of our clients requests.
• Managing multiple inboxes within a strict SLA to resolve / answer queries.
• Actioning any schedule changes that come through from the airlines, this can include accepting changes, re-issuing tickets in GDS, updating the packages with the new flights. Or if schedule changes are unsuitable this can include ringing the airlines to change the flights, seeking alternative options yourself and setting up new flights.
• Applying for refunds for cancelled flights via GDS, email, via phone or the websites and following them up to make sure we receive the funds.
• Build and keep close positive relationships with the airlines.
• Work closely with other departments particularly Capacity Management, Product and Operations and to assist the Contact Centre with any transport related queries.
• To complete ‘routing’ which is the final check from Transport before travel documents are sent by admin. This includes checking terminals, ticket types, flights numbers, passenger names. This is important so that the clients receive the correct documentation.
• Available to be on an emergency on call rota for weekends as back up to the operations team should transport issues arise out of hours.

Skills, Experience & Qualifications

• Previous experience in a similar role gained in a fast-paced environment
• Preferred knowledge of Amadeus (GDS).
• High level of accuracy and attention to detail.
• High ability to be able to self-manage own workload and recognise how to prioritise your own work.
• Excellent communication skills both written and verbal with clients via phone and suppliers via phone.
• Effective problem-solving skills and ability to think outside the box.
• Excellent organisational skills and time management ensure all deadlines are met with transport suppliers.
• Proficiency in Excel, as spreadsheets are an integral part of the department records.
• Ability to work under pressure, working alone, part of the transport team and part of the wider Riviera team.
• Take ownership and responsibility of workloads under little or no supervision.
• A willingness to be flexible with working hours and responsibilities.
• A good knowledge of Traveller and Atlas would be an advantage.

This role is full-time, working 0900-1730 one week and 0800-1630 the next, on a rolling basis. Once training for the role is complete this role is Hybrid, 3 days in the office, 2 days working from home.
Job Type: Full-time
Pay: £24,300.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Burton-On-Trent DE14 1SP
Application deadline: 30/11/2024