Job title: Operations Coordinator
Department: Operations
Reports to: Operations Manager
Salary: Range from £24,570 - £27,050
Start Date: Jan 2025
Hours: 37.5 per week. Typical hours Monday to Friday 9-5.30pm with flexibility
Contract: Permanent
Location: Holborn, London. Work from home possible but must be able to access London regularly as required.
If this job was a headline
Making young people’s intern & work abroad dreams come true!
About us
You’ll be working across one of our youth work and travel brands, JENZA. BUNAC based in the UK is an OG of the work abroad world, and JENZA, launched in 2023, is the latest addition to the family and is our new global work and travel brand operating out of Australia, New Zealand, the UK and USA. Together we open up a world of work, intern, camp and grad opportunities for 18-30 somethings, and are united in our belief that working abroad is a lower impact and more authentic way to see the world.
About your future job (job summary)
We are seeking a customer obsessed, London based operations coordinator, to join our global operations team working on our inbound Intern UK and outbound Work Abroad programmes.
You will be ensuring all service level agreements are met through efficient administration and responsible dealings with applicants, employers and other stakeholders. You’ll assess visa compliance, and make internship dreams come true for international students wanting a taste of UK life.
What you’ll do(Key responsibilities)
· Ensure BUNAC programmes are developed to be as compliant, efficient and profitable as possible.
· Follow and contribute to efficient and organised systems of programme administration to ensure accurate operational procedures.
· Carry out site visits with employers and interns around the city of London and the wider UK where required.
· Advise customers on all programme-related aspects of their trip. This is to include but not be limited to employment, accommodation & travel.
· Administer and issue visa paperwork.
· Develop and maintain accurate database & recordkeeping.
· Ensure positive partner relationships are maintained, and partner based applications are processed with in all SLAs.
· Become familiar with relevant Immigration rules and keep up to date with changes in implementation and interpretation.
· Liaise with the team in order that new developments can be considered, and continual assessment and improvements made to programme efficiency and level of service.
Who we’re looking for
We value your passion, experience and energy over your educational background. We’re looking for someone who can get stuck in and help us to grow our three work abroad brands. You’ll love all things travel and have a sound knowledge of what Gen Z want – focused on bringing that experience to life for our audience and customers.
What we imagine you’ll have....
· Ability to adapt and work effectively with all teams and change direction as needed
· Ability to work independently with remote supervision and direction, and be self-motivated
· Excellent relationship building skills
· Superb organizational skills and impeccable attention to detail
· Excellent written and verbal communication skills
· High level of initiative and enthusiasm and personal belief in the transformative power of international exchange experiences
· Ability to work to strict deadlines
· Hands on/can do approach
· Computer skills including MS Office
Bonus points for
· Experience within the travel, work abroad or further education sector.
· Experience working with international students
· Prior experience with a CRM system is a plus
About your future team
Hi, your future workmates here. We’re a tightknit team of travel and customer obsessed humans – united in our love for working the world. We live and breathe our mission, digging deep to create opportunities for our travellers and always pulling together to get the job done. We believe that travel opens doors, connects cultures and helps to bring the world closer together. We also love pina coladas, dancing in the rain, long/short walks on the beach, etc. So, if we sound a bit of you, please apply.
More things you’ll like about us:
Culture
v Freedom and trust
We are a dynamic workplace offering flexible working hours and generous leave conditions to accommodate your working style – as well as your life, cultural and religious commitments. We also couple high trust with high accountability.
v Purpose driven
We are a value-led and impact-driven organisation. Our values, mission and vision are embedded into our processes and our culture – and we look to hire amazing humans who think like we do.
v Remote-first team
We are global in our mindset and our organisational makeup. As a remote-first business, we can work from anywhere in the world and have a team that spans four continents – from Manchester to Melbourne.
v B Corp certification
We believe that the business world has a responsibility to make the planet a better place. We're on track to become B Corp certified by 2024, meaning that we’ll meet the highest standards of social and environmental performance and accountability.
v Youth Advisory Panel (YAP)
We aren’t just youth-focused, we’re youth-led. Our global group of 17-25 year olds work with us on a paid basis every week to ensure that youth voices and concerns remain at the heart of what we do.
v Access and inclusivity
We hold ourselves accountable and commit to providing an accessible, equitable and authentic experience at every level of our organization, and value and create opportunities for a more inclusive workforce. Diversity, equity & inclusion is more than just a commitment for us - it is the heart of what we do. Applicants who are queer, trans, non-binary, Black, Indigenous, people of colour, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or gender-based violence are encouraged to apply.
Professional development
v JENZA Learning Hub
We encourage our team to continue their professional and personal development via our learning hub, which offers a variety of online courses that provide a certificate of completion.
v Team-led workshops
Our managers are strongly encouraged to participate in management workshops to develop in the areas we consider essential for any leader. We also hold training workshops and DEI workshops for our wider team to support them in their continuous learning journeys, and provide mental health awareness training to all customer-facing team members.
Other benefits:
v Pension in UK & Ireland for full-time employees
v Healthcare in UK & Ireland for full-time employees
v Flexible work with generous leave conditions to promote employees taking time to recharge
o Includes unpaid leave, ability to work part-time, remote working, and paid time off.
v Paid membership to the DCM Learning Hub for continued professional development
v Volunteer day for all employees every quarter with any organisation of your choosing
v Summer half-day Fridays
v Home Office Stipend
v €500 annual learning fund per employee to benefit your growth in JENZA
v Sabbatical Option
v Biannual performance-based salary adjustments
How to apply
Send CV and Cover letter to careers@jenza.com
Job Types: Full-time, Permanent
Pay: £24,570.00-£27,050.00 per year
Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London WC1N 3LA
Expected start date: 06/01/2025