Job Title : Engineer Scheduler /Office Administrator
Full or Part Time : Full Time
Responsible To: Office Supervisor
Unsocial Working : No
Main purpose of the job: Provide timely, accurate and effective communication to ECS Systems clients and colleagues. Organise planned and responsive works to meet the clients’ needs.
Specific Duties:
· Handling calls; confidently and politely establishing the reason for the call and gaining all information needed to take relevant action.
· Working independently to decide the response needed for a range of circumstances that meets the clients’ needs.
· Effectively representing ECS Systems through email and telephone communication.
· Giving basic instructions to assist clients with technical issues.
· Accurately maintaining the client database, ensuring all detail is recorded and client files contain all documents needed to comply with NSI requirements.
· Booking engineer jobs through the client database, providing detailed information about the scope of works.
· Reviewing completed engineer job-sheets, decide and communicating with engineers for information and organising further action where necessary.
· Produce regular database reports to prepare for NSI audits.
· Taking responsibility for key accounts as requested.
· Liaising with colleagues to gain the information needed to produce risk assessments and method statements.
Job Type: Full-time
Pay: £24,000.00-£30,000.00 per year
Schedule:

• 8 hour shift

Ability to commute/relocate:

• SIDCUP: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer support: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person