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Key Responsibilities:

• Manage rent accounts within an assigned area, ensuring consistent and professional communication with tenants.
• Conduct outreach to discuss rent payments, arrears, and arrange manageable payment plans.
• Provide support to tenants facing financial challenges, connecting them with relevant welfare and support services as needed.
• Collaborate with tenancy support and welfare teams to sustain tenancies and reduce arrears.
• Prepare reports and maintain accurate records to support the council’s income collection goals.

Requirements:

• Proven experience in income collection, housing management, or a related field.
• Strong communication and negotiation skills.
• Ability to work independently and effectively within a team

Job Type: Fixed term contract
Contract length: 3 months
Pay: £17.59-£23.33 per hour
Expected hours: 37 per week
Benefits:

• Company pension

Education:

• GCSE or equivalent (required)

Experience:

• income collection, housing management: 3 years (required)

Licence/Certification:

• DBS (required)

Work authorisation:

• United Kingdom (required)

Location:

• Rugby CV21 1AE (required)

Work Location: Hybrid remote in Rugby CV21 1AE