• Deliver system and user training
• Raise incident tickets to technical support
• Promote best practices in the MAM platform across all user groups
• Escalate issues or questions to appropriate team member for resolution
• Entry, tagging and quality assurance of incoming assets for global distribution platforms
• Audit files and metadata entries for completion and proper organization
• Follow operational procedures to complete tasks in a timely manner
• Respond and investigates end user inquiries and requests
• Support in providing reporting to stakeholders on platform usage metrics and KPIs

• Input into reports to track agreed upon KPIs
• Understand and work against SLAs
• Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
• Ensure timely delivery of assets into the MAM platform
• Participate in training to ensure alignment with organizational goals
• Help create a productive and positive work environment
• Provide exceptional customer service to the client and their vendors
• Understand asset rights/usage/restrictions and compliance to ensure asset safety

• Execute against documented workflow and processes.
• Follow metadata schemas that reflect the true needs of the business

• Collaborate with global cross-functional teams to learn best practices.
• Build rapport and trust with others and all levels within ICP
• Work with team members to generate new ideas and evolve and enhance existing programs
• Work with team members to problem solve and consult with account leadership as required

• Build a good understanding of clients’ business issues, industry, competitors, and brands
• Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards

• 2 years’ industry experience in media, digital asset management, librarian sciences or archives preferred but not required
• 2 years' experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
• Must have acute attention to detail when performing process-oriented tasks
• Familiarity with MAM or DAM system
• Analytical skills
• Effective communication skills, both verbal and written, with an influential communication style
• Strong Microsoft Office skills, particularly with large data sets in Excel
• Good understanding of media channels and file formats used by the client
• The ability to multi-task with an interest in all aspects of the role
• Able to work both independently and as a part of a world-class team
• Media and technology agnostic, while displaying an affinity and passion for the industry
• Ability to follow a structured process while being flexible when circumstances require change and adaptation
• Able to work both independently and as a part of a world class team
• Ability to adapt to evolving client needs, industry trends, and internal processes
• Understanding of project management principles