Company Description
Jolly Good Web is a fully UK-based web design and development agency, serving global clients across multiple industries including Aviation, Tech, Construction, and Data/AI. Our principle tech stack is Webflow / Figma / Adobe suite, however we also serve clients in the Wordpress and Laravel platforms.
Role Description
This is a full-time on-site role located in Mosaic Digital Hub, Lincoln (LN2 1DY) for a Creative Operations Manager. This could suit a creative professional looking to step up to the first management rung of their career - we don't expect you to have worked at this level already.
As Creative Operations Manager at Jolly Good Web, you will be responsible for leading projects from start to finish, with appropriate oversight and guidance while you settle in. There will be some design output expected of this role (including contributing to brand guideline / logo ideation, and giving input into the formation of website wireframes), however you will principally be focused on project management of agency staff and appropriate client liaison. You will collaborate with our wider team to understand client requirements, refine concepts, and execute. This role offers an opportunity to showcase your creative talents and contribute to the success of our clients' websites & apps.
Across the wider business, you will assist with the everyday management of functions directly relating to project and person management, such as the ongoing development & implementation of a robust agency project management system. You will have a lot of independence to go ahead and find the best solutions - this role will best suit somebody that isn't phased by ambiguity and is keen to bring greater structure to a high-performing team.
We are an ambitious agency that aims to double headcount in 2025 - progression opportunities will be there for the right individual as we onboard more staff and begin to form distinct business areas. We hire and promote based on talent & quality of output, not just time in role.
Please note that the location of employment is set (Lincoln LN2 1DY) - remote candidates will not be considered for this role. A hybrid working pattern can be discussed after at least one month of settling in, however core in-person contact days will be expected. We are NOT in a position to provide Visa sponsorship at this time - please only apply if you have the legal right to work in the UK.
Responsibilities

• Working in collaboration with the Jolly Good Web team to steer the creation of wireframes, mockups, and prototypes for client website projects, in accordance with project brief & scope. (Major)
• Review and approve all creative work before final delivery, ensuring that it meets quality standards and client requirements in terms of visual and product elements. (Major)
• Assist the agency Founder with the ongoing development and implementation of a robust project management system. (Major)
• Collaborate with clients to understand their goals and objectives, and develop plans for creative solutions that exceed their expectations. (Mid)
• Liaise with and manage (with guidance) the output of development team. (Mid)
• Support Jolly Good Web's marketing efforts in the creation of marketing assets / content on occasion. (Minor)

Required experience & attributes

• Working experience in design tools such as Adobe Photoshop, Illustrator, Sketch, or Figma.
• Knowledge of responsive design principles.
• Good understanding of user experience (UX) and user interface (UI) design.
• Confident communication and presentation skills that set the tone for optimal client relationship building and team collaboration / leadership.
• Ability to work in a collaborative team environment, but with willingness to step up and lead efforts.
• Strong attention to detail and ability/drive to meet & exceed deadlines.
• Strong self-motivation to perform - we are a small agency and don't like to micro manage! The successful candidate must be proactive without needing to be chased.
• A willingness to learn the basic principles of HTML, CSS, and how to make minor updates to Webflow projects.

Relevant skills and qualifications that would be beneficial (but not essential)

• Experience with Webflow.
• Experience with content management systems (CMS) such as Word Press or Laravel.
• Knowledge of SEO best practices.
• Staff line management experience.
• Previous agency experience.

Working Pattern

• 40 hours per week, Monday-Friday (flexible arrangements i.e. early start/finish can be discussed and agreed assuming business needs are met).

Compensation

• Salary of £30,000 - £32,000 DOE
• 32 days of annual leave (including UK bank holidays)

Interview process

• 1st stage - circa 30-60 minutes (remote / in-person - optional) - background & experience.
• 2nd stage - circa 1 hour (in-person Lincoln LN2 1DY) - portfolio presentation (if relevant - not essential) & focused role VS experience discussion.
• 3rd stage - circa 15-30 minutes (remote) - culture/team fit.

Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Casual dress
• Profit sharing

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lincoln: reliably commute or plan to relocate before starting work (required)

Experience:

• agency: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Lincoln (preferred)

Work Location: In person