Job Summary
You will play a key role in supporting the daily administrative requirements of our Client Services team. Under the day to day direction of the Head of Client Services you will provide administrative support for training and consultancy deliveries, including open & in-house courses (professional skills, technical and qualifications) and consultancy projects.
Supporting training schedules, co-ordinating with clients, assisting with documentation, maintaining records, and providing overall administrative support to ensure the smooth functioning of our service delivery. You will work independently while being a part of a collaborative virtual team.
Responsibilities
1. Pre-event
1.1 Co-ordinate assignments with trainers, clients and venue providers or create online meetings where appropriate.
1.2 Entry of events andconsultancy to the event management system, once agreed by the Sales team, administering changes and informing all parties of change, postponement or cancellations.
1.3 Communicate effectively with trainers, clients, and team members via email, phone, and virtual meetings. Respond to client queries and provide information regarding available training courses, dates, and fees.
1.4 Ensure that course materials are received from trainers within expected timelines.
1.5 Create and publish documentation such as agreements, work orders, statements of work and Joining Instructions.
1.6 Provide reminders and confirmations for upcoming training events.
2. Course Materials
1.1. Liaise with trainers to ensure that the workflow of course materials are followed, with receipt from trainers through quality assurance, proofing (spelling, grammar, template brand guidelines) and publication to Clients, trainers and delegates.
1.2. Preparation and addition of course materials for the Learning Management Portal.
3. Post Event
3.1 Update internal records with attendance and feedback documents. Follow-up with trainers where these have not been returned to ensure evidence of delegate attendance is held on the client file.
3.2 Creating draft invoices for the Finance team, including any incurred expenses, cross-matching against forecasted costs.
3.3 Create CPD certificates for issue to the client’s point of contact or individual delegates within specified timelines.
3.4 Prepare post-event feedback survey outcomes for issue to the Client Services lead and/or client.
3.5 Manage the input of feedback sheets and preparation of the feedback summary for issue to the appropriate sales lead within specific timelines.
4 Administration
4.1 To carry out administrative duties as required, whether these are associated to event tasks, or other activities.
4.2 Answering telephone calls, transferring to the relevant person.
4.3 Any other ad-hoc tasks as required
Required Skills & Experience
Proven experience in an administrative role (experience in a training or education setting is beneficial)

• Strong organisational and time-management skills, with the ability to manage multiple tasks and meet deadlines.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook) and comfortable using other systems / CRMs etc.).
• Ability to work independently and take initiative, with minimal supervision.
• Comfortable with remote work and virtual collaboration tools (Zoom, Teams).
• Attention to detail and ability to maintain accuracy in all tasks.

Join us in providing exceptional support to our clients while developing your career in a dynamic environment!
Job Type: Full-time
Pay: £27,350.00-£28,917.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Work from home

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Milton Keynes MK9 3HP
Expected start date: 06/01/2025