Job Title: Campaign Operations Assistant (12 month FTC)
Reports To: Campaign Lead
Department: Sales Operations
Location: London
Job Grade: P3

DEPARTMENT DESCRIPTION

The key function of the Sales Department is to generate the maximum amount of revenue from Channel 4’s programmes and products and on behalf of UKTV and Discovery’s advertising opportunities. Whilst at the same time, delivering great customer service and working with the wider business to deliver the Channel 4 remit.

It employs approximately 225 people who work across a range of related functions, including Agency & Client Sales, Business Development, Digital, Partnership, Trading, Sales Development, and Campaign Operations. Most employees are based in London; but there are also growing sales teams in Manchester as well as an outsourced business in Dublin.

JOB PURPOSE

The Campaign Operations Team is responsible for the creation and delivery of maximum revenue across all means of viewing.

The purpose of the Campaign Assistant role within the Campaign Operations team is to book and administer both Linear and Digital campaigns in conjunction with the Airtime Sales team. This will be done under the guidance of a Campaign Executive.

This level of service is to be attributed to all channels and platforms across our portfolio.

The Campaign Assistant will help the Campaign Executive in all aspects of delivery and monitoring of deals to ensure the most efficient delivery of deals across all revenue streams.

The most essential requirement is to ensure that the C4 sales department generates the maximum amount of revenue across all our revenue streams.

KEY RESPONSIBILITIES

• To develop a thorough understanding of all trading aspects of the Channel 4 revenue flow.
• To develop a thorough knowledge of all Linear and Digital booking systems.
• To monitor the delivery levels of all Digital and Linear campaigns on a daily, weekly, monthly basis highlighting any anomalies.
• To ensure all Digital and Linear activity is booked and adheres to the internal booking cycle.
• To understand and prioritize any late Linear or digital problems highlighted by Airtime Sales.
• Problem-solving throughout the month to maximize revenue for the channel.
• Develop relationships with counterparts across all C4 Departments (including Airtime Sales & Traffic) to ensure conflicting demands are met across all revenue streams.
• Communicates both verbally and in writing with all internal departments across all disciplines.
• Resolves routine airtime and digital problems at a campaign level.
• Escalate more complex problems to line management.
• Prioritise workload in conjunction with Campaign Operations Executives.

ESSENTIAL EXPERIENCE AND SKILLS

Technical & Professional Skills

• High level of accuracy and attention to detail.
• Strong administration skills.
• Experience of using online systems.
• Ability to multi-task, prioritise and work to strict deadlines.
• Experience in delivering excellent customer service.
• Relevant experience in a TV Trafficking or campaign team role is a benefit.
• Ability to work under pressure.
• Previous experience of carrying out administrative duties.

Autonomy/Judgement/Decision Making

• Ability to make judgement calls within a framework/guidelines.
• Good PC skills (Word, Excel, Outlook).
• Excellent communication skills.

Relationship Management

• Experience in building and maintaining good internal & external working relationships in order to support efficient working and maximise revenue.
• Liaises continually with their exec and line manager team to ensure all time-sensitive tasks are covered.

Complexity/Problem Solving

• This role requires an ability to adjust and learn quickly.

Business Impact/Strategic Perspective

• This role has deadline-critical daily objectives that must be adhered to.

Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

Please remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won’t be able to consider your application without them.

• Please outline how you meet the ‘Essential Experience & Skills’ outlined in the Job Description (Max 500 words)
• What makes C4 different from its competitors – please discuss Programmes, Advertisers and Audiences? (Max 500 words)