Job Summary
Under the direction of the Retail Manager, you will help to run an Age UK Cheshire Charity Shop by achieving a high quality of retail service in relation to agreed performance targets and undertaking all appropriate duties to ensure the continued shop operations.
Duties

• Undertake all appropriate duties and responsibilities to ensure the continued operation of the shop and the achievement of agreed performance targets.
• To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets
• To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location; to provide support to other colleagues and providing holiday cover for the Retail Manager.
• To participate in recruitment, induction, training, and deployment of volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice.
• To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary.
• Implement the highest standards of customer care and service.
• To maximise income by participating in fundraising and trading opportunities.
• To take responsibility for the shop to implement shop procedures
• To use your own initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns.
• To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the Retail manager.
• To be a role model for Age UK’s mission statement and values and to understand how the role of an Assistant Retail Manager complements this.
• To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.

Skills

• Previous experience in a retail/customer centric environment including the use of EPOS systems
• Previous experience of communicating with a diverse customer base
• Ability to motivate, inspire and work as a team
• Good standard of numeracy
• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
• Ability to understand and interpret financial information to manage shop performance outcomes.
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness
• The ability to recognise stock potential to generate income and the importance of attractive presentation.
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Flexible and positive attitude – Expectation to cover the Retail Manager and other team member’s holidays & sickness
• Must be able to work weekends & Bank Holidays as and when necessary

If you are passionate about driving success through effective management and teamwork, we encourage you to apply for this exciting opportunity as Assistant Retail Manager
To apply for this position, please send your CV HR hr@ageukcheshire.org.uk
Job Types: Part-time, Permanent
Pay: £13,198.77 per year
Expected hours: 21.75 per week
Benefits:

• Company events
• Company pension
• Health & wellbeing programme

Schedule:

• Day shift

Experience:

• use of EPOS systems: 1 year (required)
• in a retail/customer centric environment: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Macclesfield SK11 6UZ (required)

Work Location: In person
Reference ID: ARM29112024