As a Customer Success Manager, you will:

• Manage ongoing relationships with B2B clients in the US and Europe, ensuring satisfaction and addressing issues;
• Serve as the main point of contact for clients, handling day-to-day matters like contract launches, reporting, and invoices;
• Monitor product usage, offering recommendations to help clients maximize value;
• Troubleshoot and resolve issues, working closely with our tech team;
• Identify opportunities to boost customer satisfaction and loyalty, leading to higher retention and upsell potential;
• Assist with outreach marketing campaigns alongside the client’s team and provide personalized training to help customers achieve their goals;
• Work towards monthly and quarterly KPIs, focusing on Client Retention, Churn Rate, Upsell Rate, and NPS;
• Collaborate with sales, marketing, and product teams to improve the customer experience and share feedback for product innovation.

You will definitely be successful in this role if you:

• Have 2+ years of experience as an Account Manager, Customer Success Manager, or in a similar client-facing position.
• Have worked with B2B clients.
• Possess an advanced level of English.
• Are proficient in using sales tools, Google Workspace, Intercom, Hubspot, Stripe, and outreach tools.
• Can work remotely, both independently and as part of a team.
• Are a self-motivated, positive, and proactive problem solver.
• Excel at building rapport and collaborating with diverse team members.
• Embrace a mindset of continuous improvement and growth.