World Courier offers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations, ensuring timely deliveries, and maintaining temperature-controlled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going.

At World Courier, we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains, our solutions are tailored to ensure efficiency, compliance, and reliability.

Responsabilities

• Represent World Courier in the best possible way as a first point of contact for our customers
  
• Pick-up-the-phone and personal engagement in dialogue with our customers, colleagues & suppliers
  
• Collaborate with colleagues around the world in order to deliver the best possible customer service experience
  
• Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer
  
• Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch
  
• Calculate, prepare, and present quotes for external and internal customers in line with our pricing guidelines and policies
  
• Follow-up on all inquiries to come to a decision and look to establish future potential
  
• Build sustainable relationships and trust with customers through open and interactive communication over the phone, using emails and other modes of communication as a tool to follow-up and document
  
• Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution
  
• Use our information- and decision-making tools to leverage the best solutions, like The HUB, Share Point, Jet Stream, SAP, et
  
• Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements
  
• Select routings by deciding on a single or a combination of transportation-types
  
• Dispatch drivers (pickup / delivery / recovery / tendering) for shipments
  
• Builds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers)
  

Requirements

• Fluency in English, both writing and speaking
  
• Swedish language - level C1-C2
  
• Driving license B
  
• Very good command of Microsoft Office 365 (Excel, Word, Power Point)
  
• Written and verbal communication skills
  
• Able to follow procedures & instructions
  
• Ability to work as part of a team and independently
  
• Multitasking skills
  
• Self-motivated
  
• Remains calm under pressure
  
• High attention to detail
  
• Uses own initiative
  
• Able to prioritize workload
  
• Friendly & polite
  
• Dependable, reliable and trustworthy
  

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• This role will cover a maternity leave and, for the moment, will be a fixed-term position until January 2026 and we hope to extend this term if a favorable context arises within the company
  
• First point of contact for our valued customers
  
• Design and offer tailored solutions to our (local and global) customer’s complex and demanding logistics needs
  
• Engage in pro-active and personal communication with customers, colleagues & suppliers by phone, e-mail and other modes of communications
  
• Proactively develop and intensify our customer interaction and satisfaction, taking ownership of the customer experience
  
• Key part of a high performing customer focused team going the extra mile to deliver outstanding customer service together
  

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Sweden) AB

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned