Work mode: Hybrid

Onsite Location(s):Helsingborg, N, SE

About this role as Customer Service Representative Sweden- 12 month fixed term

Reporting to the Customer Service Supervisor, the Customer Service Representative II will support our customers by managing their inquiries, orders, emails, and phone calls. This role is crucial in delivering exceptional customer service for Bostone scientific products & services in line with our internal processes and standards.

Your key responsibilities will be:

• Handle incoming calls and provide professional, friendly support to clients.
• Respond promptly to customer inquiries, including order details, delivery status, and return requests.
• Manage and oversee the Esker platform and EDI portals
• Process specialized orders not handled by the standard order processing team.
• Support the central order processing team with any questions or issues.
• Resolve customer disputes efficiently and fairly.
• Contribute to ongoing improvements in customer service operations by following established procedures.
• Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
• Foster positive customer relationships by addressing concerns effectively

What we are looking for in you:

• At least 3-5 years of experience in a similar customer service role, ideally within the med-Tech industry.
• Excellent verbal and written communication skills.
• Strong phone handling skills and a customer-focused approach.
• Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
• Experience with e-commerce systems, preferably in the med Tech – Healthcare industry
• Comfortable communicating in Swedish and English, both spoken and written.

Additional Skills:

• Strong commitment to customer service and client satisfaction.
• Excellent interpersonal and communication skills, especially over the phone.
• A team player who enjoys collaborating with others.
• Quick leaner and understand new procedures.
• Highly organized, reliable, and detail oriented.
• Adaptable and open to change, with a proactive mindset.
• Able to take initiative and solve problems effectively.
• Versatile and able to work independently on various tasks and tools.

What can we offer you:

• Attractive salary and benefit package
• Hybrid working schedule from our office in Helsingborg
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
Company with a purposeful mission.