South Africa Job Openings
Teleperformance South Africa
Talent Management Specialist
Cape Town
FULL TIME
November 29, 2024
Role: Talent Management Specialist
Direct Report: Organisational Development Manager
Location: Cape Town
Job Mode: In Office
Due to the needs of our international client base, this role may require occasional support outside of standard operational hours
Job Overview:
We are seeking a highly motivated Talent Management Specialist to join our HR team. Reporting into the Organizational Development Manager, this role will focus on developing and executing talent management strategies to drive employee growth, engagement, and retention. You will work closely with leaders across the organization to ensure that talent acquisition, development, and performance initiatives align with our organizational goals, fostering a high-performance culture and building strong leadership pipelines.
Key Responsibilities:
Direct Report: Organisational Development Manager
Location: Cape Town
Job Mode: In Office
Due to the needs of our international client base, this role may require occasional support outside of standard operational hours
Job Overview:
We are seeking a highly motivated Talent Management Specialist to join our HR team. Reporting into the Organizational Development Manager, this role will focus on developing and executing talent management strategies to drive employee growth, engagement, and retention. You will work closely with leaders across the organization to ensure that talent acquisition, development, and performance initiatives align with our organizational goals, fostering a high-performance culture and building strong leadership pipelines.
Key Responsibilities:
- Talent Acquisition Management & Recruitment:
- Job Posting & Candidate Communication: Assist in drafting and posting job vacancies, ensuring clear communication with candidates throughout the hiring process.
- Applicant Tracking & Documentation: Manage and maintain applicant tracking systems (ATS), ensuring candidate data is up to date and properly documented.
- Interview Coordination: Schedule interviews, liaise between candidates and hiring managers, and ensure smooth logistics for all recruitment activities.
- Onboarding Support: Coordinate the onboarding process for new hires, ensuring all paperwork, training, and integration processes are completed efficiently.
- End-to-End Onboarding Coordination: Manage the entire onboarding process for new hires, ensuring a seamless transition from internal recruitment to their first day and beyond.
- Pre-Onboarding Preparation: Ensure all necessary paperwork, accounts, and systems are set up for new hires before their start date, including contracts, benefits enrollment, and IT setup.
- Orientation & Integration: Coordinate and facilitate orientation sessions, ensuring new employees are introduced to company culture, policies, and key stakeholders.
- 3 Month Support: Provide guidance and support to new hires during their first 3 months of integration & ensuring they are settling into their roles and understanding expectations.
- Training and Development: Ensure that employees are enrolled in necessary training and development programs as part of their onboarding journey to support role readiness and skill development.
- Probation Period Monitoring: Track the progress of employees during their probation period, coordinating regular check-ins with managers to assess performance and provide feedback.
- Feedback Collection & Reporting: Collect feedback from new hires and managers regarding the onboarding experience and use this data to improve future onboarding processes.
- Probation Review & Decision Support: Assist with the coordination and documentation of probation reviews, ensuring timely feedback and supporting decisions regarding the successful completion of the probation period.
- Continuous Improvement: Review and suggest improvements to the onboarding process to ensure it remains efficient, engaging, and aligned with organizational goals and best practices.
- Assist in the design and implementation of employee development programs, including onboarding, training, and continuous learning opportunities.
- Monitor and evaluate the effectiveness of training programs, offering recommendations for improvement and tracking employee progress.
- Provide support in managing the performance management process, including goal-setting, performance reviews, and feedback mechanisms.
- Assist managers in aligning individual and team performance with organizational objectives, ensuring continuous employee development.
- Partner with senior leaders to identify high-potential employees and support succession planning efforts.
- Help implement leadership development programs that nurture and prepare future leaders within the organization.
- Contribute to the creation of employee engagement strategies aimed at improving satisfaction, morale, and retention.
- Analyze employee feedback and retention trends to provide actionable insights and support talent retention initiatives.
- Track and report on key talent management metrics, including training outcomes, performance results, and employee engagement and report on key performance metrics to support continuous improvement.
- Provide regular updates to the Organizational Development Manager and leadership on the status and effectiveness of talent initiatives.
- Support the internal recruitment process by managing candidate pipelines and ensuring a seamless hiring experience for both internal and external candidates.
- Strategic Thinking: Ability to align talent management initiatives with organizational goals and future growth strategies.
- Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with employees, managers, and leadership.
- Analytical Ability: Skilled in analyzing talent data to assess the effectiveness of recruitment, development, and performance strategies.
- Relationship Building: Strong interpersonal skills to develop and maintain relationships across all levels of the organization.
- Organizational Skills: Highly organized with the ability to manage multiple talent management projects simultaneously.
- Adaptability: Comfortable adjusting strategies and approaches to meet evolving business needs and market changes.
- Confidentiality & Integrity: Ability to handle sensitive employee and organizational data with discretion and professionalism.
- Leadership Capabilities: Ability to lead initiatives and influence decision-making across departments and leadership teams.
- Employee-Centric Mindset: Focused on enhancing the employee experience and fostering a culture of engagement and development.
- Proficiency with HR Systems: Knowledge of HRIS, talent management software, and data analytics tools to streamline processes and track progress.
- Exceptional Communication, Interpersonal, and Organizational Skills: Demonstrates the ability to clearly communicate with stakeholders at all levels, fosters strong relationships, and manages multiple tasks effectively while maintaining organizational efficiency.
- Strong Analytical and Problem-Solving Abilities: Capable of assessing and interpreting talent data, identifying trends, and leveraging insights to enhance processes, track key metrics, and drive continuous improvements in talent management strategies.
- Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
- 3-5 years of experience in talent management, employee development, or a related HR function.
- Experience working with senior leadership and cross-functional teams on talent initiatives. Familiarity with performance management, succession planning, and employee engagement strategies.
- Previous experience in the BPO industry is highly advantageous.
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