South Africa Job Openings
Teleperformance South Africa
Organisational Development Administrator
Cape Town
FULL TIME
November 29, 2024
Role: Organisational Development Administrator
Direct Report: Organisational Development Manager
Location: Cape Town
Job Mode: In Office
Due to the needs of our international client base, this role may require occasional support outside of standard operational hours
Job Overview:
The Organizational Development Administrator will provide essential administrative support to the Organizational Development Department in the execution of OD programs, initiatives & data analytics. This role involves assisting with the coordination of talent development programs, performance management, employee engagement initiatives, organizational change management processes, and training sessions. The Administrator will be responsible for ensuring smooth operational execution of OD activities, maintaining accurate records, and facilitating communication between stakeholders.
This is an ideal role for a highly organized, proactive individual with strong administrative skills who enjoys supporting organizational initiatives and working in a fast-paced, collaborative environment.
Key Responsibilities:Administrative Support for OD Initiatives:
Change Management Support:
Direct Report: Organisational Development Manager
Location: Cape Town
Job Mode: In Office
Due to the needs of our international client base, this role may require occasional support outside of standard operational hours
Job Overview:
The Organizational Development Administrator will provide essential administrative support to the Organizational Development Department in the execution of OD programs, initiatives & data analytics. This role involves assisting with the coordination of talent development programs, performance management, employee engagement initiatives, organizational change management processes, and training sessions. The Administrator will be responsible for ensuring smooth operational execution of OD activities, maintaining accurate records, and facilitating communication between stakeholders.
This is an ideal role for a highly organized, proactive individual with strong administrative skills who enjoys supporting organizational initiatives and working in a fast-paced, collaborative environment.
Key Responsibilities:Administrative Support for OD Initiatives:
- Provide administrative assistance in the development, implementation, and monitoring of organizational development programs and projects.
- Assist in scheduling and coordinating internal and external training sessions, workshops/townhalls.
- Prepare and distribute meeting agendas, materials, and presentations for OD meetings and activities.
- Assist with the preparation of reports, presentations, and documentation related to OD activities.
- Coordinate the logistics for training and development programs, including participant registration, venue booking, and managing training calendars.
- Track attendance and participation in training sessions and follow up with employees to ensure timely completion of learning modules.
- Maintain accurate training records, including certifications, feedback, and learning progress.
- Assist the Organizational Development Manager in evaluating training effectiveness and recommending improvements.
- Job Posting & Candidate Communication: Assist in drafting and posting job vacancies, ensuring clear communication with candidates throughout the hiring process.
- Applicant Tracking & Documentation: Manage and maintain applicant tracking systems (ATS), ensuring candidate data is up to date and properly documented.
- Interview Coordination: Schedule interviews, liaise between candidates and hiring managers, and ensure smooth logistics for all recruitment activities.
- Onboarding Support: Coordinate the onboarding process for new hires, ensuring all paperwork, training, and integration processes are completed efficiently.
- Recruitment Metrics & Reporting: Collect and analyze recruitment data, such as candidate flow and time-to-hire, and report on key performance metrics to support continuous improvement.
- Assist in administering employee engagement surveys, feedback sessions, and focus groups.
- Compile and analyze survey results and engagement metrics, and prepare reports for senior management.
- Help in the development and execution of action plans to address areas identified for improvement.
Change Management Support:
- Provide support in the communication and implementation of change management initiatives, including coordinating workshops and meetings.
- Help manage feedback and assess the impact of change processes across the organization.
- Support the OD Manager in tracking the progress and success of change management initiatives.
- Maintain accurate and organized records of OD activities, including employee development initiatives, training programs, and engagement results.
- Assist in tracking key performance metrics related to OD programs, such as training completion rates, employee feedback, and performance improvement.
- Prepare reports and presentations for management on the status of OD programs and initiatives.
- Act as the first point of contact for OD-related inquiries from employees and managers.
- Communicate with various stakeholders to ensure smooth implementation of OD initiatives.
- Provide support to employees and leaders in accessing OD resources and tools.
- Assist with internal communication efforts related to organizational development programs and updates.
- Organize and maintain the OD department’s files, both physical and digital, ensuring that all records are up-to-date and compliant with company policies.
- Coordinate scheduling for the OD Manager and department, including meetings, appointments, and travel arrangements as required.
- Provide general administrative support, including maintaining the OD calendar and preparing other documents as needed.
- Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Excellent written and verbal communication skills, with a focus on professionalism and clarity.
- Proficiency in Microsoft Office Suite (Word, Excel, Power Point).
- Ability to work independently and collaboratively in a team environment.
- Strong attention to detail and a high level of accuracy in work output.
- Ability to handle confidential information with discretion.
- Proactive, flexible, and solution-oriented.
- Strong interpersonal skills with the ability to collaborate effectively with employees and stakeholders at all levels.
- Strong customer service focus and passion for employee development.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Psychology, or a related field (or equivalent work experience).
- At least 3-5 years of experience in an administrative or support role, preferably within HR, Organizational Development, or Learning and Development.
- Experience coordinating training programs or talent development initiatives is highly desirable.
- Familiarity with HRIS, learning management systems (LMS), or performance management systems is a plus.
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