South Africa Job Openings
Teleperformance South Africa
Senior IT Systems Engineer
Cape Town
FULL TIME
December 3, 2024
The successful candidate will act as a regional Point of Contact for the IT Systems team, participate in BAU, maintenance and local implementation of new solutions, expansions, migrations, upgrades and decommission of existing systems, manage the local workload and priorities tasks where necessary. They will also provide professional support and knowledge of Teleperformance systems to internal business units, clients and coach less experienced team members. They will submit recommendations for system improvements to the IT Management team and help maintain the optimal operational environment of the Teleperformance IT systems by regular monitoring and maintenance. Regular travel between sites is part of the job.
Objectives of the role
- Support and improve operational IT systems, implement new and decommission old solutions
- Act as a regional Point of Contact for IT Systems related matters
- Overseeing and/or executing BAU, Security, Strategy, Maintenance and Project work
- Provide 3rd Line support for on-prem IT systems infrastructure and Cloud technologies
- Help design new solutions or improvements, based on operational requirements
- Provide a high level of knowledge of most of the following IT skills to coach others in the team : Windows Server, AD Domain Services, DHCP, DNS, Azure, v Sphere, Hyper-V, Exchange + M365, Web Filtering, MECM, Veeam, Solar Winds, Splunk, HPE Hardware (Pro Liant, Synergy, Nimble, One View)
- Participate in the performance review process of relevant team members
- Service BAU requests from ticket system to ensure a monthly 90% SLA target
- Securing systems to PCI DSS, ISO27000 and/or Client standards through vulnerability scanning, audits and remediation
- Documenting System builds, maintenance and configuration and keep those up to date
- Assist in the migration from, consolidation of and/or decommission of legacy systems
- Maintaining systems uptime and performance through the use of Solar Winds and daily checks
- On-call support may be expected, out of hours work may be required
- At least 5 years IT Systems Team / 3rd Line Infrastructure Support experience
- Strong troubleshooting, analytical and support skills
- Organized, efficient and able to priorities tasks / plan own time
- Strong communication skills both verbal and written
- Be able to think ‘out of the box’, providing creative ideas and solutions
- Team player and driven by success, aiming for quality service
- Experience in a Call Centre environment or similar would be advantageous
- Driving license would be beneficial to travel between sites
- Act as a technical go-to person for a complex infrastructure
- Able to manage a diverse workload and priorities tasks for several people
- Able to coach and teach more junior members of the team
- Expert web-filtering skills, preferably Zscaler
- Expert Windows Server 2016 - 2022 administration and support
- Expert Windows Domain Services – AD Services, DHCP, DNS, etc.
- VMware administration and Hyper-V experience
- Microsoft Azure Infrastructure Certification – Iaa S, Paa S & Saa S (mandatory)
- Good knowledge and experience with scripting, e.g. Power Shell, CLI
- System Monitoring and centralized logging, e.g. Solar Winds & Splunk
- Hardware management, including (un)racking, mostly HPE, using One View
- Experience with MECM, Windows Updates and Software Distribution
- Experience with Anti-Malware solutions
- Linux administration advantageous
- Good understanding of Role Based Access Control
- Computer related degree desirable
- IT certification desirable, e.g. MS Azure Associate/Expert desirable
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