Job Summary

To be well-versed in the payment policies/guidelines, operation of the Centre and the Internet e Services so as to close off all customers’ queries satisfactorily in accordance to established service standards.

Key Accountabilities / Responsibilities

Handle customers’ queries (phone / email) escalated from the general Call Centre

Handle walk-in customer

Handle 1st level trouble-shooting with regard to the Internet e Services

Escalating complex queries for superior’s intervention

Engaging customer in change management campaign

Suggest improvement arising from interaction with the customers

Submit daily report in a timely manner

Job Specifications

EDUCATION

Minimum GCE ‘A’ Level / Diploma Holders

EXPERIENCE

At least 1 year of working experience.
Relevant experience in customer service is an advantage.

SKILLS

Meticulous
Good interpersonal and communication skills.
Result oriented