Roles and Responsibilities
Job Purpose:
We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.


Job Description:

• Responsible for coordinating all import and export shipments based on allocation

• Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)

• Ensure daily customers’ enquiries are attended to and not limited to order and delivery status

• Handling incoming calls with the intent of providing customer satisfaction

• Work in conjunction with sales representatives to provide pre-and / post-sales support

• Ensure timely and accurately client invoicing and billings to customers

• Purchase of insurance and arrange any insurance claim for customer

• Responsible to draft and issue quotation to potential and existing customer

• Any other ad-hoc duties task by manager
  

Requirements:

• Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred)

• Ability to handle Cross Trade Shipment

• Friendly and Customer Service Driven

• A Team Player

• Good communication and customer service skills