Job Summary

Assess and approve payment quantum of make-up pay claims to ensure that payments are processed in accordance with the stipulated policies and guidelines so that claimants are compensated fairly, consistently and timely.

Key Accountabilities / Responsibilities

Performance Management – Achieve operational goals and key performance indicators that are aligned to the organisation’s overall strategic objectives.

Operation Management – Implement the approving guidelines to ensure make-up pay payments to NSmen are timely and accurate and in accordance with stipulated policies and guidelines.

Customer Service – Execute the customer service support initiatives to deliver a highly professional standard of service to customers.

Employee Development – Coach, train & develop employees regularly in the required competencies to their fullest potential to leverage on their strengths for better performance.

Claim Approval – Exercise judgment and approve claims to ensure fair compensation.

Statistical Analysis – Prepare and analyse statistical reports to produce trends for management use.

Quality Control Management – Investigate any non-conformances to facilitate corrective/preventive action so as to prevent future occurrences.

Claims Consultancy – Provide guidance to the team on complex claims & deviation cases regularly to ensure consistency, fairness and prudence in decisions made.

Customer Communication – Execute the communication programs to shape the behaviour of employers/NSmen.

Process Review – Review, streamline and implement solutions to enhance operational efficiency and effectiveness.

Job Specifications

EDUCATION
Degree holder in finance related field

EXPERIENCE
Fresh graduates may apply.

SKILLS
Meticulous
Good interpersonal and communication skills.
Result oriented