Job ID: 16605

Location:Defence Technology Towers, SG

Description: About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.
Together, We Can Make A Significant Impact

You will be required to lead, coach & inspire a team of more than 20 executives to deliver quality end-to-end benefits, claims & payroll services for clients’ employees. You will ensure excellent service delivery, while complying with statutory regulations and requirements and clients’ policies and procedures. You will constantly review processes for better efficiency & effectiveness, implement innovative solutions and explore business opportunities to support company’s growth.

Be Part of Our Success

• Oversee and ensure the achievement of key performance indicators for all service lines in the areas of claim administration, service scheme benefit payments and payroll administration.
  

• Establish processes & procedures to ensure quality service delivery, good governance and compliance with statutory regulations & clients' requirements. Implement data protection practices and ensure processes comply with regulatory requirements such as the Personal Data Protection Act (PDPA).
  

• Liaise with key stakeholders to understand, review and apply related HR policies to ensure accurate processing and payments.
  

• Motivate the team to excel in service delivery, review and streamline processes through innovations to enhance efficiency and add value to customers. Drive innovation and service quality culture within the branch.
  

• Develop staff potential through coaching, providing timely performance feedback and planning for staff development needs
  

• Support new business requirements by collaborating with business partners to design process flows, perform effort sizing and provide budgetary quotations. Actively engage clients to understand their needs and explore business expansion.
  

• Ensure business continuity through proper documentation of critical processes and knowledge.
  
  

Qualities We Value

• Preferably with 3-5 years in a managerial position leading a team and with relevant experience in Operations Management/HR Operations. Experience in a Business Process Outsourcing (BPO) environment would be an advantage.
  

• Strong understanding of policies and processes, with meticulous attention to detail
  

• Ability to motivate large teams effectively and build rapport with various stakeholders
  

• Innovative mindset to adopt new technologies and implement innovative solutions
  

• Knowledge of SAP-HR, Human Resource and Payroll System (HRPS), New Finance System (NFS) and other Whole-of-Government platforms is an added advantage
  
  

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
  

• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
  

• Meaningful work and projects that make a difference in people’s lives.
  

• A fun, passionate and collaborative workplace.
  

• Competitive remuneration and comprehensive benefits.