What we`re looking for:

• Fluency in English (at least B2 level);
• Good Excel skills;
• Customer Service or invoicing experience is considered a plus;
• Problem solving skills and ability to deal with numbers;
• Team-worker attitude;
• Customer-oriented approach.
• Analytical thinking competencies;
• Solution focused. Customer Service_Level 1 : Remote Support to Customers and Service Providers (Claim management included):
• Provide operational support to the customer or service provider technician through different channels (phone, chat, email, etc.).

Management of contracts / prices / commercial conditions:

• Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
• Verification of contracts, price accuracy and commercial conditions
• Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
• Keeping the archives up to date for the contracts entrusted
• Proposal for solutions to improve processes

Invoicing:

• Collecting the necessary information in the Michelin solutions IT system
• Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
• Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
• Calculation and validation of invoices at the expected deadlines (billing calendar)
• Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet. In Michelin we offer:

Flexible work schedule and home-office options
A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
Private medical subscription;
Life insurance;
Lunch vouchers and discounts;
Deduction of vacation costs.

How we recruit:
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.