What we're looking for:

• Bachelor's degree;
• Fluency in English and German (at least B2 level);
• Customer support experience is considered a plus;
• Problem solving skills and customer-oriented approach;
• Team-worker attitude and proactivity;
• Analytical skills; What will you do-

Ensure Level 1 Support to: Customers and Service Providers (Claim management included):

• Provide operational support to the customer or service provider through different channels (phone, chat, email, etc.).
• Assist the Customer/Service Provider with any aspect of services operations question: problems, training, compliance, escalations, etc
• Confirm customer and vehicle data.
• Provide help and answer questions on billing and invoice disputes (divergent values, payment)
• Analyze complaints received
• Proposal for measures to improve practices
• Resolution of the complaint In Michelin we offer:

Flexible work schedule and home-office options
A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
Private medical subscription;
Life insurance;
Lunch vouchers and discounts;
Deduction of vacation costs.

How we recruit:
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.