Philippines Job Openings
Supportware Philippines
Team Leader
FULL TIME
December 2, 2024
- Coordinate Customer Service Team
- Provide Direct Customer Support
- Review and Resolve Escalations
- Evaluate Team Members
- Support Process Improvement
- Train New Hires
- Support with quality assurance process
- Direct line management for Helpware with a size of 10 agents.
- Excellent (near-native) written English is a requirement for this job
- Amazing customer support, phone support experience preferred
- Tech-savvy and Advanced proficiency in G-Suite/MS-Office
- Sales or Ecommerce experience and understanding of sales metrics and drivers
- Great eye for detecting team, employee risk before it becomes an issue
- Track record of building positive relationships with employees and partners
- Strong work ethic and a talent for bringing out the best in others
- Passionate about sharing knowledge and helping others
- 3+ years as a Supervisor, Team Lead, in the BPO or equivalent.
- Senior college student or bachelor's degree in Business Administration, Marketing, Statistics, or Work Environment.
Benefits:
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Night shift
- 13th month salary
- Bonus pay
- Performance bonus
- Have you tried handling 10 to 15 agents?
- Do you have any experience as a Team Leader?
- Can you start ASAP?
- Are you willing to to onsite in Cebu City, IT Park?
- Do you have any healthcare background?
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