Philippines Job Openings
Supportware Philippines
Customer Service Representative
FULL TIME
December 2, 2024
The Customer Support Representative will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated.
Qualifications:
- Must be willing to work on a nightshift schedule
- Must be willing to work onsite in IT Park
- Basic computer skills
- Excellent communication skills
- Must be at least 18 years of age
- Able to work well with other departments
- Engage customers professionally and friendly
- Excellent people skills/customer service
- Experience assisting customers via email and phone
- Adherence to daily/weekly/monthly KPIs to achieve client satisfaction
- Ability to create excellent customer relationships
- Ability to multi-task
- Answer & assist incoming customer inquiries via phone and email
- Assist customers with purchases.
- Keep updated on the product and be able to answer questions for customers.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Record customer information within our customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's customer service policies.
- Other duties as requested.
Supportware's main goal is to provide Helpware, with excellent business process solutions and to achieve the optimum job-person match.
On behalf of Supportware Philippines, you can discuss and explore current job opportunities within Helpware.
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Night shift
- 13th month salary
- Overtime pay
- Performance bonus
- Can you work onsite in IT PARK, Cebu?
- Are you open to working on a nightshift, shifting schedule?
- When are you available to start?
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