Overview: Responsibilities:

• Shall technically support the RDT&E (Research, Development, Test and Evaluation) laboratories across NSWC PCD (Panama City Division).
• Shall install, reconfigure, upgrade, and replace or remove hardware and software components comprising the NSWC PCD Network community.
• Shall support client configuration changes to the network due to the addition, relocation, or removal of personnel, and the upgrade or replacement of software.
• Shall supply desktop support for network related Microsoft Windows and Red Hat Linux computer software on compatible hardware.
• Shall troubleshoot, install computers, and connect software or hardware to the network accordance with industry standards and SOPs designed and approved by NSWC PCD Government personnel.
  Shall receive work assignments and report in-progress and completed work via NSWC PCDs work order process.
  Shall provide RDT&E helpdesk support to provide Tier 1 support to the RDT&E network.
• Aid in the operation of the RDT&E drops, document, degausses and destroy hard drives per process, create/submit and update SOPs, assist with Comprehensive Information Technology Inventory (CITI) and other NSWC PCD Inventory Systems.
• Update and monitor the RDT&E Network hardware inventory, assign work orders, run monthly RDT&E account maintenance and notifications, and provide account management.

Qualifications:

• 1-2 years of related experience required. Prior experience in related environment preferred.
• Proficient with Microsoft Windows and Server, Linux, Mac, Apple i OS, Microsoft Office, Microsoft Teams, Microsoft Share Point, Alloy Navigator, and Service Now

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