We're Hiring at SIAR Digital
We are looking for a motivated and detail-oriented Quality Assurance Customer Service Executive to join our team. This role is ideal for someone passionate about delivering outstanding customer service and ensuring that all interactions meet our high standards of quality. As a Quality Assurance Customer Service Executive, you will play a critical role in monitoring, evaluating, and improving the performance of our customer service team.
Responsibilities:

• Quality Monitoring: Evaluate customer service interactions (phone calls, emails, chat) to ensure compliance with company policies, procedures, and quality standards.
• Feedback & Coaching: Provide constructive feedback to customer service agents based on quality evaluations. Work closely with the team to improve their performance and skills.
• Process Improvement: Identify areas for improvement in customer service processes and collaborate with management to implement solutions.
• Documentation & Reporting: Maintain accurate records of quality evaluations, customer feedback, and performance trends. Prepare and present regular reports to management.
• Training Support: Assist in the development and delivery of training materials aimed at improving customer service quality and efficiency.
• Customer Experience: Ensure that customer service agents are delivering the highest standard of service by supporting the creation of customer-focused strategies.
• Issue Resolution: Help resolve complex customer issues by reviewing interactions and recommending solutions to ensure customer satisfaction.
• Stay Updated: Keep up-to-date with product knowledge, policies, and industry trends to maintain service excellence.

Qualifications:

• Education: High school diploma or equivalent; Bachelor’s degree preferred.
• Experience: Minimum of 1-2 years of experience in customer service or quality assurance roles.
• Skills:
• Strong attention to detail and ability to evaluate interactions objectively.
• Excellent verbal and written communication skills.
• Analytical mindset with the ability to assess data and generate reports.
• Familiarity with customer service platforms, CRM software, and call monitoring tools.
• Ability to provide constructive feedback and handle sensitive situations diplomatically.
• Knowledge: Understanding of customer service best practices and key performance indicators (KPIs).

What We Offer:

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Positive and inclusive work environment.
• Ongoing training and support to enhance your skills.

About Us:
We are a highly professional e Commerce services company that prides itself in
providing the highest level of turkey solution services to industry-leading brands
within the fast and luxury fashion sectors as well as cosmetics and gifting.
Location
4 – G, PECHS, Block 6, Shahrah-e-Faisal, Karachi, Pakistan
Job type
Full Time (Onsite)
Apply at
careers@siardigital.com
sana.badar@siardigital.com
Job Type: Full-time
Pay: Rs50,000.00 - Rs60,000.00 per month
Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• QA-CS: 1 year (Preferred)

Application Deadline: 09/12/2024