Pakistan Job Openings
Pakistan Facilities Management (Pvt.) Ltd
Associate IT User Support
Islamabad
FULL TIME
November 24, 2024
We are hiring an Associate IT User Support professional for an International Organization to provide technical and administrative IT support.
Key Responsibilities
- Ensure smooth operation of ICT services, including user support, local network infrastructure, telecommunications, internet connectivity, and end-user IT equipment.
- Monitor and report on installations, maintenance, and upgrades while ensuring compliance with cybersecurity policies.
- Act as the first point of contact for IT support and coordinate escalations to the ADB IT service desk.
- Provide deskside support, troubleshooting hardware/software issues, and IT support for meetings and events.
- Maintain IT equipment and asset inventory, ensuring accurate records and timely distribution of IT resources.
- Assist in procurement of ICT services and equipment in compliance with ADB procurement standards.
- Support business continuity and disaster recovery processes, enhancing overall IT resilience.
- Provide feedback on IT systems and processes to improve user experience.
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- 2–4 years of experience in IT technical support, field support, or similar roles, preferably with mobility equipment like smartphones, tablets, and notebooks.
- Proficient in troubleshooting O365, Windows, i OS, Android, Mac OS, etc.
- Strong written and verbal English communication skills to interact with a diverse workforce.
- Preferred:
- Experience with Power Apps development.
- Experience in multinational/international organizations like the World Bank or UN.
Pay: Rs70,000.00 - Rs90,000.00 per month
Application Deadline: 28/11/2024
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