Pakistan Job Openings

KK Power International Pvt Ltd

Aftersales Service Engineer MHE's ( Electronics / Mechatronics )

Lahore

FULL TIME

December 2, 2024

About Us:
KK Power is a group of companies that deal in 5 different sectors of the industry. We deal in a wide range of material handling equipment, complete racking solutions, industrial cleaning equipment, disaster management equipment, motive and traction power batteries plus spare parts and service contracts.
We have a market presence of over 30 years in which we've made a well-renowned name for ourselves. We pride ourselves on being a family-owned and oriented company in which everyone has an open-door policy. Our head office is in DHA Lahore while we have offices and workshops located in Karachi, Islamabad and Dubai.
We are the exclusive dealer for Karcher in Pakistan with a vast sub-dealer network running under us. Karcher is the worldwide leader in cleaning equipment.
Job Description:
The Aftersales Service Engineer will be responsible for providing technical support, maintenance, and repair services to customers. The role involves troubleshooting issues, performing routine maintenance, and ensuring customer satisfaction through excellent service. This position requires a strong understanding of the products and services offered by the company, as well as the ability to communicate effectively with customers and internal teams.
JOB RESPONSIBILITIES:-

Supervise engineering and technical staff to ensure work is carried out to high standards.
Provide technical support to the service team, offering expertise and guidance when needed.
Ensure that after-sales targets are consistently met or exceeded to contribute to overall business objectives.
Schedule and coordinate work efficiently to meet tight deadlines and maximize productivity.
Investigate problems, diagnose faults, and troubleshoot and repair equipment issues promptly and effectively.
Conduct training sessions for maintenance and operative staff as necessary to enhance their skills and knowledge.
Prepare and submit comprehensive reports and quotations for parts and services as required.
Compile detailed daily activity reports for the team and submit them to the department head.
Generate leads for spare parts and after-sales services related to material handling and lifting equipment.
Organize after-sales visits to existing customers to maintain strong relationships and address their needs.
Maintain close coordination with clients to ensure satisfaction and address any concerns promptly.
Provide prompt and effective responses to customer complaints, aiming for swift resolution.
Focus on increasing service contracts for our products to enhance customer loyalty and revenue.
Offer product education and guidance to the service team to enhance their expertise and performance.
Attend meetings with customers to discuss their requirements and provide support as needed.
Maintain a focus on safety, ensuring that all work is conducted in accordance with relevant regulations and guidelines.

Roles & Responsibilities
i. Ideal candidate must've a Bachelor’s Degree in Electronics / Mechatronics Engineering from any HEC recognized university.
ii. Candidates having at least 3-4 years of experience in the same industry of After sales/ Services will be preferred who’ve hands on experience in material handling equipment (MHE’s), industrial racking & cleaning solution, hydraulic system and engine etc.
iii. Extensive knowledge of engineering design, installation, maintenance and repair is required.
iv. Candidate must’ve his own conveyance (Motorbike).
Job Type: Full-time
Application Question(s):

Do you've any experience in dealing with Material Handling Equipment (MHE's), Industrial Racking & Cleaning Solution, Hydraulic System or Engines?
What are your salary expectations?
This vacant post is for our DHA, Phase V, Lahore workshop. Do you live in Lahore?

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