Apply for Finance Service Desk Executive Role at Telenor Group

Pakistan Job Openings

Telenor Group

Finance Service Desk Executive

Islamabad

FULL TIME

December 4, 2024

Due date to apply: 11th December 2024

Company: Telenor Shared Services Pakistan

Position Title: Finance Service Desk Executive

Reporting to: Lead SD Expert

Job Group: 1A/2A

Location: Islamabad

Department: DCP- IT

Unit: Service Support & Tools

Why should you join Telenor

Telenor gives you the opportunity to become a skilled professional in your chosen field of interest. Rated as the top employer of the country, Telenor enables you to realize your dreams in an environment of diversity and openness to new mindsets.

Position Related

Telenor Shared Services Pakistan, a Shared Service Centre is a service provider of Finance & account Services, Procurement Services, and IT Solutions to Telenor Group companies globally. TSS Pakistan helps Telenor Business Units to handle their day to-day, non-core and repetitive processes and operations so that they can focus their energies and resources on strategic initiatives that give them a competitive edge.

TSS Pakistan is seeking to fill the position of Finance Service Desk Executive

Eligibility Criteria:

Education: ACCA / BS accounting and Finance

0-1 years of experience in Oracle Fusion is a plus (Financials, Source to Pay, Order to Cash, Projects)
Customer service oriented: Excellent communication skills (written & oral) and positive customer centric attitude.
Excellent analytical and problem-solving skills
Sense of urgency and self-motivation; ability to work under pressure and meet deadlines.
Team player but also able to work individually.

Your Typical day at work:

Answer phone calls, chats, emails, and use of ticketing system for troubleshooting and support.
Working in various shifts to accommodate our users with different time zones.
Resolve/complete incidents/requests related to Oracle ERP (Financials, Source to Pay, Order to Cash, Projects) & Coupa. If not possible, route to appropriate group to handle.
Assist users in Month End Closing tasks.
Follow-up with users and technical vendor on status of tickets that are waiting on further information or confirmation of resolution.
Assist Service Desk Manager to deliver on Customer SLA
Challenging vendors / other functional teams on the suggested work arounds and costs
Responsible for quality assurance/SOA compliance on deliveries
Govern progress of ticket resolution in light of SLAs with business users.

Potential Career Path:

Service Desk Expert in Finance Service Desk & Procurement.

Domain lead in Service Support & tools (IT, Fin, HR).

Expand and develop expertise in areas of IT, Coupa and Oracle ERP.

Be a part of shaping the digital future :

From Asia to the Nordics, our 16,000 employees are committed to connecting our 172 million subscribers to what matters most. We work with the latest technology to build innovative connectivity solutions that can empower societies and propel the digital future. Join us on our mission.

Our companies : Telenor Norway, Telenor Denmark, Telenor Sweden, DNA in Finland, Dtac in Thailand, Digi in Malaysia, Grameenphone in Bangladesh & Telenor Pakistan

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

RTS Global Services

Customer Support Intern - Night Shift

Islamabad

FULL TIME

December 4, 2024

View Job Description

EZ MD Solutions

Pharmacist Medical Assistant

Rāwalpindi

FULL TIME

December 4, 2024

View Job Description

Karāchi

FULL TIME

December 4, 2024

View Job Description

IT Verticals Inc

React JS Developer

Karāchi

FULL TIME

December 4, 2024

View Job Description

Hybrid Mediaworks

Php Developer (Yii Framework)

Project Finance and Infrastructure Advisory Senior Manager - Pakistan

Karāchi

December 3, 2024

View Job Description

Php Developer (Yii Framework)

Islamabad

FULL TIME

December 4, 2024

View Job Description