• Receiving and reviewing travel insurance claims submitted by customers.
• Collect and analyze all necessary documents and information to evaluate a claim.
• Communicate with clients, medical professionals, and other relevant parties to obtain missing information and answer questions.
• Decide on the approval or rejection of claims based on policy conditions and available information.
• Documenting all steps and decisions in the claims system.
• Ensure timely and accurate claims handling to meet service level agreements (SLAs).
• Providing clear and understandable information to customers about their claims and the claims process.
• Collaborate with other departments within Allianz to improve overall customer satisfaction.
• Contribute to the continuous improvement of claims processes and procedures.

• HBO work and thinking level.
• Experience in a similar position, preferably in the insurance sector, is an advantage.
• Excellent communication skills.
• Strong analytical skills and attention to detail.
• Customer-oriented attitude and ability to act with empathy and professionalism.
• Knowledge of insurance policies and claims procedures is an advantage.
• Ability to work effectively in a team and make decisions independently.
• Experience with the use of claims systems and software is a plus.