• Understanding requests and providing correct answers and solutions.
• Following procedures and protocols to assist customers as efficiently as possible and managing the escalation of issues as necessary.
• Updating customer data in the system and ensuring accurate documentation
• Actively participating in the improvement of the quality of services offered to customers
• Contributing actively to enhacing customer satisfaction

• You have a good level of Spanish, both oral and written. Fluency in French is also a requirement for this position;
• Experience in the insurance industry is desirable

• Service-oriented and highly accurate
• Eye for detail and spot even the smallest discrepancies and peculiarities
• Finally, you are enthusiastic, eager to learn, proactive, have good written and communication skills and are not easily distracted
• Diligence, punctuality, systematic and responsible approach
• Knowledge of Microsoft Office (must)