Key activities

Customer - Internal

Sales
§ Direct, control and evaluate the provision of Customer IS Integration:

• Pre-sale IS Support (costing, solution design, IS sales presentation)

• Project Implementation

• Post-sales IS support

Senior Management Team and Business Entities

§ Provide IS consultancy on IS issues like:

• Business projects with IS content

• The selection of network related hardware and software

• Other business decisions requiring IS expertise

§ Direct, control and evaluate the provision of Business Services:

• Planning core application deployment

• Resolving problems with GIS, Cyberjaya Data Centre’s services

• Business needs analysis

• Sourcing local software solutions

• Developing local applications

• User training and on-going user support

• Pre and post sales support

• Intranet and Internet content management

§ Direct, control and evaluate the provision of Technical Services:

• Resolving problems with GIS, Cyberjaya Data Centre’s services

• WAN and LAN management

• Future network planning and engineering (hardware and software)

• Network exploitation (e.g. voice and data)

• Communications hardware purchases

• Network administration, performance monitoring and tuning

• Communication software acquisition, installation and optimisation

• Desktop server system planning and administration

• Unix server administration (where local applications are based on Unix/Informix)

• Database administration

• Desktop services

• Vendor and service supplier interfaces

• Help Desk

§ Coordinate with global/ regional customer integration functions i.e. BP&O, CPM and GIS, Cyberjaya Customer Integration team.

Stakeholders - External

Vendors and Suppliers
§ Contract negotiation, problem escalation, etc.

Process

Country IS Management
§ Participate in business strategy planning.
§ Develop IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.
§ Set performance targets and goals for the IS Department in alignment with national plans and budgets.
§ Rationalise the deployment Windows NT servers, desktop and laptop units in order to provide high service levels at an appropriate cost.
§ Ensure that Service Level Agreements for all services provided by the IS Department to the business are prepared and in place.

People - Management

§ Develop IKOs/KPIs with team members and monitor individual performance.
§ Direct, control and motivate the IS Department through involvement in recruitment, retention and ongoing communication.
§ Develop a high performance service culture within the IS Department.
§ Resource staff as appropriate within the approved structures.
§ Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
§ Identify training needs and opportunities to develop a highly skilled IS team.

Key capabilities

Skills
§ Communication skills (English), spoken and written (excellent)
§ Experience in IS development cycles, methodology and project management
§ Experience in Unix Operating System
§ Telecommunications knowledge

Competencies
Competency segment ‘Business Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
Cross Border Thinking: Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.

Competency segment ‘Leadership’ Shaping Direction: Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organisation’s strengths, weaknesses, opportunities and threats.
Constructive Challenge: Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.
Building and Leading Teams: Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.

Competency segment ‘Personal’ Building and Managing Partnerships: interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.
Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered.

Expected years of experience

§ 10-15 years IS experience, with at least 7 years in IS management

Educational Qualifications

§ Degree in Information Services (or equivalent)