Key activities

Overall goals / Typical measures

External

DHL customers

• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.

• Provide all Customers with accurate DHLE information to ensure timely and effective service quality.

• Respect of DHL dressing code.

Achieve the agreed KPIs.

• BOS

• HV Improvement % of over 48 hrs

Internal

Import Customs Team Leader

• Timely report issues to be raised to the higher level to get the appropriate support.

• Support with the practical experience and knowledge

In daily activities to achieve goals and objectives.

External

Customs officials
§ Comply with Customs Compliance.

Other regulatory officials (Finance, Trade and Transportation)

• Comply with the regulatory policy and rules to make DHL as reliable business partner.

• Liaise on specific issue and problem if necessary.

Internal

Gateway staff at all levels

• Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary.

Gateway Operations & Local Country Operations staff

• Activate standard clearance procedure in accordance with DHL priorities and goals.

Process

Customs Clearance
§ Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required).
§ Ensure that customer databases are maintained.
§ Resolve specific disputes or provide advice on technical issues with customers.
§ Maintain a thorough knowledge of Customs practices and procedures.

Customs Supervision
§ Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.

Achieve the agreed KPIs.

• BOS

• HV Improvement % of over 48 hrs

People - Management

• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.

• Informal influence to enable improvement and change within the organisation

Key capabilities

§ Communication skills (French and English), spoken and written.
Competency segment ‘Business’ Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Competency segment ‘Leadership’ Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Competency segment ‘Personal’ Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures, customs compliance and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Expected years of experience

§ 1-year relevant experience of working with customs clearance matters within transportation, logistics or import / export industry

Educational Qualifications

Transport Logistic Qualification / Customs Declarant Equivalent