About Walden Digital
Walden Digital is a wholly owned subsidiary of the Walden Group – one of Europe’s largest healthcare and express logistics providers with subsidiaries including Movianto, Eurotranspharma, Transpharma International, Ciblex and Relais Colis. Walden Digital develops secure digital solutions, specialized in the logistics sector. We support, build and manage solutions in transport, order to cash, warehouse management, visibility dashboards and increasingly in AI, automation and IOT. Our tools allow us to manage and improve business process flows whilst at the same time measuring performance together facilitating the control of the logistic chain, facilitating customer needs and the digital continuous improvement that is expected by our customers.
We have a global presence with offices in France, Belgium, the UK, Ireland, Morocco and India and a diverse team of more than 140 professionals who share our vision of transforming healthcare and express logistics, through digital innovation. We are committed to fostering an inclusive workplace culture where talent thrives and innovation flourishes.
About the job
We are seeking a dedicated and skilled IT Application Support Specialist to join our team in Casablanca (Morocco).
This role involves providing technical support and troubleshooting for various software applications, ensuring smooth operation and optimal performance for our end-users. The ideal candidate will possess strong analytical skills, a keen eye for detail, and excellent communication abilities.
=>Key Responsibilities

• Application Support: provide timely and effective technical support for software applications, addressing issues and resolving incidents to ensure minimal disruption to the business.
• Issue Resolution: diagnose and troubleshoot software problems, collaborating with internal teams and external vendors as necessary to resolve issues.
• User Training: conduct training sessions for end-users to enhance their understanding of applications and improve their ability to utilize software effectively.
• Documentation: create and maintain detailed documentation of application configurations, procedures, and support activities to ensure knowledge transfer and consistency.
• Incident Management: follow established incident management processes, including logging, tracking, and escalating issues as needed to ensure timely resolution.
• Participate in application testing and deployment processes.
• Ensure compliance with IT policies and procedures.

Core Values & Culture Fit
The core values below describe what is important to us as an organization. They form the blueprint for how we interact with each other, our customers and our community. Living the values creates a culture that enables us to succeed in everything we do.
QUALITY – CLIENT CENTRIC – INTEGRITY – INNOVATION – JOY
We know that our people make us unique. Our employees are passionate about always putting our customers first. They have a strong focus on integrity and quality. Together we enjoy working on innovative solutions! We therefore expect every colleague to share these core values.
=>Education and experience

• 2 to 3+ years of IT application support experience (or similar) using the indicated knowledge, skills and abilities to manage and maintain complex systems.
• Experience in multiple OS platforms with strong emphasis on Linux
• Degree Level or equivalent

=>Required competencies

• Technical Skills: proficiency in troubleshooting software applications, knowledge of various operating systems, and familiarity with database management and networking concepts.
• Good working knowledge of SQL and Pl/SQL and good experience in RDBMS (Oracle, SQL etc).
• Working knowledge of CRM (Salesforce) & any ERP preferably Oracle EBS and/or SAP ECC6/B1/S4Hana.
• Understanding of Power BI and dashboards
• Communication: excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users.
• Problem-Solving: strong analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
• Customer Service: a customer-focused attitude, with a commitment to providing high-quality support and fostering positive user experiences.
• Teamwork: ability to work collaboratively in a team environment, sharing knowledge and supporting colleagues to achieve common goals.
• Proficient in English and French Languages
• Must have a flexible approach to work and be capable of handling multiple priorities in a fast-paced environment.
• Strong attention to detail with a high degree of accuracyand excellent organizational and communication skills.
• Ability to work with and empathize with colleagues and customers from varied backgrounds and cultures.

Work location
320 Bd Zerktouni, Casablanca (Morocco) – Occasional Travel.
=>We offer:

• Competitive salary and benefits package
• Hybrid work scheme (3 days at the office; 2 days working from home), available upon successful completion of the probation period.
• A collaborative and innovative work environment
• The opportunity to work at an ambitious, dynamic and international organization.

Walden Digital/Walden Group is an equal opportunities employer.
All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in.
Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.
Walden Digital/Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Walden Digital/Walden Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Walden Digital/Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Walden Digital/Walden Group.
Type d'emploi : Temps plein
Formation:

• Licence (Optionnel)