Luxembourg Job Openings

infeurope S.A. / Fairmar Consulting GmbH

Call Desk Officer (F/M) in Luxembourg

Luxembourg

FULL TIME & CONTRACT

December 3, 2024

Job Type(s): CDI Permanent Contract
Location(s): Luxembourg - Luxembourg
For a renowned international organization, infeurope is looking for a Call Desk Officer (F/M) to join its team in Luxembourg with strong communication skills.
Tasks and Responsibilities:
  • First point of contact for the international customers of a prestigious International Organisation in Munich, Germany
  • Providing general and subject-specific support to customers regarding patent applications and procedures, various forms and fees, online tools and services
  • Responsible for registration and processing of customer enquiries via phone, contact form and email
  • User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
  • Customer data management and maintenance in various data management tools
Your Profile:
  • Fluency in German and English (French would also be an advantage)
  • Preferably previous experience in customer care or hospitality
  • Passionate about customer care and ability to work in a dynamic customer service environment
  • Ability to pick things up quickly and wants to learn new things
  • Customer focused with experience of managing complex enquiries
  • Excellent communication skills
  • Organisational and problem-solving skills
  • Team player who enjoys working in a cross-functional, diverse and international team
Our Offer:
  • Outstanding reference in your CV of a renowned international organisation
  • CDI/Permanent Contract
  • Luxembourgish employment contract
  • Multicultural environment
  • 3-6 months of on-the-job training in various areas
  • Location: Luxembourg-Bertrange
  • Hybrid working after the training phase
  • Business trips to Munich during the training phase
Please send your CV to jobs@infeurope.lu
infeurope S.A. is a company headquartered in Luxemburg, predominantly offering communication, consulting and managed services to European Institutions and International Organisations.
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