Luxembourg Job Openings
infeurope S.A. / Fairmar Consulting GmbH
Call Desk Officer (F/M) in Luxembourg
Luxembourg
FULL TIME & CONTRACT
December 3, 2024
Job Type(s): CDI Permanent Contract
Location(s): Luxembourg - Luxembourg
For a renowned international organization, infeurope is looking for a Call Desk Officer (F/M) to join its team in Luxembourg with strong communication skills.
Tasks and Responsibilities:
infeurope S.A. is a company headquartered in Luxemburg, predominantly offering communication, consulting and managed services to European Institutions and International Organisations.
Tasks and Responsibilities:
- First point of contact for the international customers of a prestigious International Organisation in Munich, Germany
- Providing general and subject-specific support to customers regarding patent applications and procedures, various forms and fees, online tools and services
- Responsible for registration and processing of customer enquiries via phone, contact form and email
- User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
- Customer data management and maintenance in various data management tools
- Fluency in German and English (French would also be an advantage)
- Preferably previous experience in customer care or hospitality
- Passionate about customer care and ability to work in a dynamic customer service environment
- Ability to pick things up quickly and wants to learn new things
- Customer focused with experience of managing complex enquiries
- Excellent communication skills
- Organisational and problem-solving skills
- Team player who enjoys working in a cross-functional, diverse and international team
- Outstanding reference in your CV of a renowned international organisation
- CDI/Permanent Contract
- Luxembourgish employment contract
- Multicultural environment
- 3-6 months of on-the-job training in various areas
- Location: Luxembourg-Bertrange
- Hybrid working after the training phase
- Business trips to Munich during the training phase
infeurope S.A. is a company headquartered in Luxemburg, predominantly offering communication, consulting and managed services to European Institutions and International Organisations.
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