ABM are currently recruiting for a skilled Contract Manager to join our facilities/production maintenance team. The Contract Manager will lead a multifunctional team in overseeing all maintenance, repairs, and upkeep of the facilities and production equipment.
Purpose
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services across a wide range of industries – from commercial office buildings to airports, hospitals, data centres, manufacturing plants and distribution centres, and more.
ABM’s Purpose: To take care of people, spaces and places that are important to you. ABM’s Vision: To be the clear choice in the industries we serve through engaged people. ABM’s Mission: To make a difference, every person, every day.
It is a role requirement that the job holder must fully comply with, promote and live ABM’s values:
Who we are?
We at ABM, are a global team of 100,000+ dedicated professionals committed to providing safe and healthy spaces where people live, work, and travel. For over a century, we've been serving communities around the world, delivering exceptional facility solutions to businesses of all sizes.
From schools and commercial buildings to hospitals, data centers, manufacturing plants, and airports, we help keep every space open and operating smoothly. But more than that, we believe in putting people first. We know that safe and clean environments are crucial for everyone's well-being, and we take that responsibility seriously. That's why people everywhere count on ABM to deliver the services they need to thrive.
A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential facility services and forward-looking performance solutions across a wide range of industries – from commercial real estate, healthcare, education, technology and data, manufacturing, pharmaceutical and life sciences and more.
With regional operations based in Dublin, Belfast, and Cork, ABM is home to more than 2,300 team members across the Republic of Ireland and Northern Ireland.
Founded in 1909, ABM serves over 20,000 clients throughout the United States, United Kingdom, Republic of Ireland, and other international locations.
Key Responsibilities
Service Provision:

• Support and lead the delivery of services, through the Site Supervisor, Maintenance Planner & technical staff, to meet the needs and exceed the expectations of customers within remit.
• Manage daily operations of the Maintenance team, prioritise projects, and schedule tasks to minimize production disruption
• Drive efficiencies across all areas with particular focus on problem maintenance issues, as identified with client recorded on computerised maintenance system
• Identify, cost & manage capital works projects within the contract
• Ensure effective monitoring of performance and maintain them to company standards within contract requirements
• Build strong relationships with customers and ensure that team follow suit, in accordance with their roles.
• Provide assistance with, and ensure team reacts in a timely manner to, any issues that arise, support their resolution within the scope of the contract(s).
• Monitor the delivery of key performance indicators (KPI), and deliver improvement through your team.
• Identify customer service needs, propose and implement relevant solutions.
• Engage & manage sub-contractors and suppliers to maximise efficiencies & budget.

People Leadership and Development:

• Build and sustain a high performing team, by providing clear direction, strong leadership and focused targets.
• Create internal succession and contingency plans and oversee recruitment, ensuring adequate headcount available.
• Lead the performance cycle, ensuring team is supported, appraised and developed.
• Manage poor performance, long-term sickness and employee relations matters appropriately, and follow relevant HR procedures.
• Identify training needs and liaise with relevant Training and/or Learning & Development Manager.
• Support the creation of harmonious working environments and proactively manage conflict at source, escalating as appropriate.
• Maintain fair and inclusive working environments, free from discrimination or prejudice.
• Ensure you are visible and contactable whilst on duty, and that plans are in place for escalation out of hours or during absence.

Business Administration:

• Ensure the team are paid correctly, on time and with minimal errors.
• Ensure that all records relating to employment, including relevant qualifications and vetting, are maintained and updated as necessary.
• Oversee the teams’ holiday schedules and ensure that balances are not accrued unnecessarily across the year.
• Ensure that operational equipment and company assets are used and maintained appropriately.
• Ensure cost sheets are completed and/or updated accurately.
• Oversee the delivery of the contract to budget.
• Oversee the invoicing and payment cycles, support the reduction of aged debt.

Quality Management and Health and Safety:

• Ensure and promote safe working environments.
• Manage commission procedures of new equipment to site.
• Ensure site manuals are prepared and located on all sites.
• Manage risks, ensure risk assessments have been undertaken and training has been delivered.
• Ensure that all company policies and procedures are followed at all times.
• Maintain and further own knowledge relating to relevant statutory and local legislation; ensure compliance to law.
• Ensure the reporting and investigation of incidents, accidents and near-misses takes place in line with policy.
• Complete relevant audits and questionnaires, and ensure remedial actions are taken where improvement is required.

Other:

• Take a results-orientated approach to the role, ensure results are analysed/trended and understood; and that remedial actions are delivered.
• Assume commercial responsibility for contract and drive financial performance.
• Develop and maintain performance reports/presentations in line with company standard.
• Support the growth of the business, by passing on potential sales leads, assisting with tendering exercises and presentations.
• Support any customer initiatives which could lead to longer term benefits to both the customer and ABM.
• Any other ad-hoc duties as reasonably requested by an appropriate member of the management team

Skills and Experience
Essential Criteria:

• A full, clean driving licence.
• Level 5 or above in a relevant Manufacturing/Engineering/Facilities/Construction Qualification

Desired Qualifications:

• IWFM level 5 or equivalent qualification
• Level 5 or above management qualification.
• IOSH/NEEBOSH

Desired Experience:

• Experience within the relevant industry, or a similar environment.
• Site management experience.
• Up to date understanding of legislation relevant to the role.
• A minimum of three years’ experience of leading teams at middle-management level.
• Experience working within a results-oriented environment.
• Proven experience within an outsourced setting.
• Experience of project management, strategic planning, implementation and delegation skills.
• Time spent in a customer service environment.

Desired Skills:

• IT literate including knowledge of Word, Excel and Outlook.
• Understanding of functional CAFM systems.
• Asset data management - identification and consolidation of facilities assets & related data administration.
• Proven empowerment skills; well-developed influencing skills.
• Good communicator, able to convey information in a clear, simple and warm manner.
• Excellent leadership and management skills.
• Able to motivate teams and actively support team members through change management.
• Accomplished problem solver, able to support contract reengineering.
• Able to diffuse and handle difficult situations/people.
• Excellent client relationship management skills.

Attitude/Motivation:

• Confident decision maker under pressure.
• Flexible, reliable, responsible, calm in a crisis.
• Positive and supporting of organisational change.
• Positive attitude to private outsourcing.
• Motivated by a desire to grow the business using effective systems.
• A willing team player.
• Ability to work on own initiative.
• Willing to continue professional development and to develop the role.

· ABM is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.
The above description is intended to give candidates an appreciation of the role envisaged for this position and the range of duties. It does not outline all detail or every activity, and should be utilised as a general guide only, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed at offer stage and thereafter during the company`s appraisal process.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. ABM welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of our recruitment process and should call 01 679 2288 to request same.
ABM is an equal opportunities employer.
#ROI
Job Types: Full-time, Permanent
Pay: €70,000.00 per year
Benefits:

• Company events
• Wellness program

Schedule:

• Monday to Friday

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person