ABM are currently recruiting for a Full/Part Time, Permanent Training & Quality Assurance Officer with a proposed start date in January working a healthcare setting in Tallaght, Dublin 24.
Purpose:
To ensure training and development of employees is delivered in line with contractual and budgetary requirements, and industry best practice. To promote a learning culture and be an advocate for the ongoing development of skills across our workforce. To manage assurance and compliance across Tallaght Hospital and support the improvement of quality in service provision. To develop methods for identifying and implementing best practice across the business.
Who we are?
We at ABM, are a global team of 100,000+ dedicated professionals committed to providing safe and healthy spaces where people live, work, and travel. For over a century, we've been serving communities around the world, delivering exceptional facility solutions to businesses of all sizes.
From schools and commercial buildings to hospitals, data centres, manufacturing plants, and airports, we help keep every space open and operating smoothly. But more than that, we believe in putting people first. We know that safe and clean environments are crucial for everyone's well-being, and we take that responsibility seriously. That's why people everywhere count on ABM to deliver the services they need to thrive.
A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential facility services and forward-looking performance solutions across a wide range of industries – from commercial real estate, healthcare, education, technology and data, manufacturing, pharmaceutical and life sciences and more.
With regional operations based in Dublin, Belfast, and Cork, ABM is home to more than 2,300 team members across the Republic of Ireland and Northern Ireland.
Founded in 1909, ABM serves over 20,000 clients throughout the United States, United Kingdom, Republic of Ireland, and other international locations.
Key Responsibilities
Training

• Support the delivery of service/performance improvements by delivering training and refresher training as requested.
• Maintain and deliver a training calendar to include: Induction; BICSc CPSS and Manual Handling, and any other training as directed.
• Support the delivery of tool box training by coaching Supervisors in teaching techniques.
• Support employees with online training requirements and escalate issues of non-compliance to Manager / Training & Organisational Development Manager.
• Identify training needs and implement actions to ensure delivery of appropriate training.
• Support and validate existing trainers (and managers who deliver training) across the business.
• Liaise with Training & Organisational Development Manager regarding any external training requirements.
• Monitor and evaluate training programmes effectiveness and success and report on these.
• Ensure that the delivery of British Institute of Cleaning Science (BICSc) training complies with the required standards and maintain up to date knowledge of changes.
• Work with the management team to plan, and then deliver, training when new sites are being mobilised.
• Support employees who are transferring into the business and assist their transition into our culture.

Quality Assurance

• Ensure that the service provided is fit for purpose by visiting sites and conducting relevant audits.
• Ensure that business operations are compliant to policy and that procedures are being followed.
• Highlight and escalate serious issues or occurrences of regular non-compliance.
• Support contract mobilisation, promoting best practice and taking an active role in improvements to operational delivery.
• Support continuous and remedial improvement by partnering with local management and supervisors, suggesting improvements and promoting best practice.
• Highlight best practice and work to spread this across the organisation.
• Advocate change, promote operational standardisation and continuous improvements.
• Lead on, and participate in, relevant quality and safety related meetings.

Business Administration

• Ensure that training records are completed and maintained in line with company policy.
• Manage the training matrices and ensure they are kept up to date.
• Collate and distribute audit results and recommendations in a timely manner.
• Analyse, trend and model results/data to provide a suite of reports which support operational performance improvement and meet management need.
• Manage the creation/receipt of certificates, their distribution and filing.
• Maintain and update all relevant training materials.

Other

• Maintain a keen understanding of training trends, developments and best practices.
• Support service development and innovation by proactively identifying and reporting trends and opportunities.
• Attend training courses and maintain personal development as appropriate.
• Provide cover for operations if required.
• Support the growth of the business, where possible, by passing on potential sales leads.
• Any other ad-hoc duties as reasonably requested by an appropriate member of the management team.

Skills and Experience
Essential Criteria:

• A full, clean driving licence.

Desired Qualifications:

• School leaving standard qualifications in Maths and English; or an appropriate standard to meet the needs of the role.
• A relevant qualification in training and/or learning and development.

Desired Experience:

• Experience within the sector.
• Up to date understanding of training methods and best practices.
• Experience of delivering training to groups, and individuals.
• Coaching and mentoring experience.
• Time spent working in a customer service environment.
• Experience working within a results-oriented environment.

Desired Skills:

• IT literate including advanced knowledge of Excel, Word and Power Point; and Outlook.
• Proven presentation skills with adaptive style.
• Excellent communicator.
• Strong organisational skills.

Attitude and Motivation:

• Confident, self-starter who works well under own initiative.
• Flexible, reliable, responsible.
• Positive and supporting of organisational change.
• Positive attitude to private outsourcing.
• Motivated by a desire to provide a professional service.
• Willing to continue professional development and to develop the role.
• Willing to undergo, and provide, training/coaching in line with organisational philosophy.

Benefits

• On-going training with certification
• Career Progression
• Refer a Friend Scheme
• Employee Assistance Program

The above description is intended to give candidates an appreciation of the role envisaged for this position and the range of duties. It does not outline all detail or every activity, and should be utilised as a general guide only, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed at offer stage and thereafter during the company`s appraisal process.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. ABM welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of our recruitment process and should call 01 679 2288 to request same.
ABM is an equal opportunities employer.
#ROI
Job Types: Full-time, Part-time, Permanent
Pay: €14.50 per hour
Expected hours: 37.5 per week
Benefits:

• Company events
• Employee assistance program
• Wellness program

Schedule:

• Monday to Friday
• Weekend availability

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person