Ireland Job Openings

Confluence Technologies

Associate Support Analyst

Dublin

FULL TIME

December 2, 2024

Description

Location

Why Confluence?

Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

More about the role & team

Support Analysts provide support through calls and correspondence, troubleshoot problems, provide step-by-step solutions, escalate issues or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a support analyst must produce progress reports, coordinating with managers regularly.

An Associate Support Analyst should have a basic understanding of best practices, can execute on tasks with supervision from others. Individuals will create basic level insights and recommendations in their area of expertise. Individuals in this role will continue to provide support to the team and begins to lead tier one support efforts with low complexity.

What skills and experience do I need to succeed?

You will need a minimum 2 years of experience.

You will be able to problem solve, analyse and make suggestions. We are looking for a candidate who has knowledge of the TSR regulation and who can create mutual fund statements backgrounds.

You may have worked as a ‘Associate Support Analyst’, ‘Support Analyst’, or 'Analyst’.

What do we offer?

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

Generous Time Off packages including additional half days with each public holiday in your location.

Global Career Development opportunities

Social Events

Referral Bonus scheme - Upto $3,000 per successful referral

Plus many more!

More about the Location

We offer flexible working options for all employees.

#LI-Hybrid- you will be required to visit the Ireland office on different occasions.

Values

We look for people who align with our 4 values.

Integrity

Face reality with honesty, courage and accountability

Imagination

Deal creatively with challenges and envision what the world could be

Discipline

Build good habits into reflexes which become a part of our life

Service

Committed to the success of others

If you would like to find out more about a Career at Confluence, please apply today.

About Confluence Technologies

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. Headquartered in Pittsburgh, PA, Confluence services over 1000 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.

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