Costa Rica Job Openings

Roche

Payroll, Time & Benefits Senior Specialist

San Jose

FULL TIME

December 3, 2024

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As a Payroll, Time & Benefits Senior Specialist, you will ensure the accurate and timely execution of payroll, benefits, tax, social insurance, and absence management processes. Your focus will be on delivering exceptional service to our employees, managers, and business partners, acting as a key advisor on payroll-related matters. You will also play a significant role in identifying and driving continuous improvement initiatives within the People & Culture (P&C) function.

Key Responsibilities:

Execute system data maintenance and administer payroll, tax, social insurance, and benefits processes.
Provide top-notch customer service for pay, time, and benefits inquiries and troubleshooting.
Manage and reconcile mass upload files for all pay frequencies, ensuring accuracy.
Ensure compliance with local and global regulations, and handle union negotiations if necessary.
Serve as an expert contact for complex payroll inquiries and processes.
Proactively identify and troubleshoot payroll issues, ensuring timely and accurate resolution.
Develop and maintain strong relationships with P&C colleagues and other functional partners.
Coach and mentor new team members, ensuring high service quality and customer satisfaction.

Who You Are:

Experience: 2-5+ years in payroll services, preferably in a shared service center environment in Costa Rica.
Skills: Proficient in Workday P&C processes, advanced Excel skills, excellent attention to detail, and strong analytical abilities.
Knowledge: Deep understanding of Costa Rican payroll cycles, tax, and social insurance.
Attributes: Ability to thrive in a multicultural environment, strong communication skills in English, problem-solving mindset, and customer-centric approach.
Capability: Demonstrated ability to work independently, manage multiple priorities, and drive improvements in a matrix organization.

Core Competencies:

Customer centricity and cultural awareness.
Accountability and a comprehensive understanding of business impact.
Proactive problem-solving with a focus on continuous improvement.
Growth mindset and willingness to take risks and learn.

What We Offer:

Continuous opportunities for professional growth and development.
A collaborative work environment with cross-functional team engagement.
An inclusive culture that values diversity and encourages innovation.
A chance to work in a dynamic and fast-paced global organization.

Join us and make a difference at Roche, a company where your contributions matter and innovation thrives.
Relocation benefits are not available for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.

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