Job Responsibilities:

• Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing and removing equipment.
  

• Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
  
• Assesses product needs in accordance with customer specifications.
  
• Acts as local on-site representative to the customer’s organization.
  
• Provision of data and service reports
  
• Reports to the Regional Manager; is supervised by a Local Lead Technician
  
• Troubleshoot and identify hardware errors
  
• Responds to any trouble calls from within the customer
  
• Is trained in applications usage and can provide end user assistance.
  
• Hardware replacement
  
• Run tests after solution implementation
  

Basic Qualifications:

• Possess 3 or more years of corrective hardware maintenance experience
  
• Experience with warranty repairs, and OEM logistics
  
• Experience with asset, spares and consumables management
  
• Possess troubleshooting skills, and the ability to identify hardware errors
  
• Trained in applications usage, provides assistance to end users
  
• Ability to works with L3 to install and test fixes
  
• Understands SLAs, severity levels, and industry best practices
  

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.