Colombia Job Openings

Kaplan

IT Service Desk Technician

Bogota

FULL TIME

November 20, 2024

Job Description

The KI CO Service Desk Technician will provide technical support to management and faculty/staff. He/she will support the IT Department with receiving, prioritizing, documenting and actively resolving IT support tickets. Incident resolution may involve the use of remote management tools or in-person on-site visits. In addition, the Service Desk Technician will assist with company-wide technology deployments and work on special projects as assigned.

Key job responsibilities include, but not limited to:

Fielding Service Desk calls and coordinating incident resolution

Provisioning of user accounts

Learning and becoming proficient with core technologies

Troubleshooting general hardware and software issues

Maintain detailed documentation of all actions and caller correspondence within support tickets

Effectively prioritize and manage support tickets to ensure timely and accurate resolution

Assisting with company-wide technology deployments

Fulfilling Service Desk roles as instructed by Service Desk Manager

Alerting Service Desk Manager to emerging trends in incidents

Evaluating documented resolutions and contributing to the resolutions library

Performing preventative maintenance when required

Maintain communication with all levels of management, faculty and staff in a professional and courteous manner

Completing other job duties as assigned

Minimum Qualifications

Excellent verbal and written communication skills

Must be a quick learner

Proficient in Microsoft-based environment

Ability to communicate technical information in a user-friendly manner

Excel at multi-tasking

Knowledge of network technologies

Ability to prioritize and complete assignments with a proper balance between quality and a commitment to deadlines

Strong attention to detail and organizational skills

Ability to maintain confidential information

Ability to travel if needed

Ability to work independently and support other team members

Must be authorized to work in Colombia

Preferred Qualifications

Degree in Information Technology or a related area or acceptable experience in lieu of education: two years of experience for every year of formal education required

1 to 3+ years working experience in a Microsoft-based environment

Experience with Service Now

Understanding of ITIL processes

Vendor certificates

Physical Requirements

Sitting

Standing

Walking

Climbing

Lifting up to 50+ pounds

Pulling

Pushing

Carrying

Grasping

Reaching

Bending

Crawling

Visual Acuity

Color Determination

Speaking

Listening

On Site - Bogotá D.C.

From 8:30 am - 6 pm

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area

Business Systems Operations & Support

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.

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