What You Can Expect

How You'll Create Impact

• Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
• Daily contact with customers by phone or e-mail to collect past due amounts.
• Collaborate with offshore BPO Team around collections and cash applicaitons
• Research and resolve queries, disputes, complaints and short payments in a timely manner.
• Respond timely to all e-mails and inquiries from internal and external customers
• Close collaboration on a daily basis with Customer Service and Sales Organization.
• Build good rapport and working relationships with key customers
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escalate credit risks and uncollectable accounts to management
• Timely escalation of issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold
• Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate
• Completion of administrative tasks as assigned by management
• Work towards established goals and meet metrics (number of calls, amounts collected, bad debt, etc.)
• Provide cross-team and back-up support
• Ensure adherence to Finance and Compliance policies

What Makes You Stand Out

• Excellent Communication skills in Portuguese. (oral and written)
• Excellent Customer Service skills
• Excellent interpersonal and rapport-building skills, strong team-player
• Positive attitude, proactive and flexible.
• Good organization skills and problem solving skills.
• Good analytical skills
• Ability to follow instructions and procedures and work towards set goals
• Ability to work under pressure and deal with competing priorities
• Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required

Your Background

• Portuguese is required (C1).
• English is highly desirable.
• High School Diploma or equivalent. Bachelor's degree in administrative and financial areas.
• 2 Years of relevant work experience in Accounts Receivable and/or combination of work experience and advanced education
• Please be aware that submitting your resume in English at the time of application is mandatory. Applications without an English resume will not be considered.

Travel Expectations