Workplace: 111 Chabanel Street West, Montréal, QC H2N 1C8
Status: Full-time
Remote work: No
Salary: Starting at 50 000$ per year
Reporting to the property manager, the administrative assistant is responsible for providing efficient and accurate administrative support in the building's administrative operations. You will work closely with the property management team to ensure smooth daily operations and provide excellent service to tenants. You will play a key role in the efficient management of the residential property and tenant satisfaction. Your precise administrative support and ability to address tenant inquiries will contribute to maintaining a harmonious and welcoming rental environment.

Responsibilities:

• Welcome and direct visitors, tenants, and suppliers in a professional and courteous manner.
• Manage phone calls, take messages, and relay them to the appropriate individuals.
• Respond to tenant inquiries and resolve common property management issues.
• Organize and maintain tenant records, including lease agreements, registration forms, and documents related to repairs and claims.
• Assist in coordinating maintenance activities and repairs with suppliers and contractors.
• Prepare and distribute internal and external communications, such as meeting notices, newsletters, and tenant notices.
• Assist in budget preparation, expense management, and rent collection.
• Perform general administrative tasks such as mail management, drafting correspondence, data entry, and file maintenance.
• Follow up on tenant requests and ensure they are handled efficiently and in a timely manner.
• Adhere to company procedures and policies regarding information confidentiality and security.

Requirements:

• Vocational Diploma (DEP) in Secretarial Studies, Office Technology, or Administration
• At least 2 to 3 years' experience in a similar position
• Excellent verbal and written communication skills.
• Ability to multitask while maintaining a high level of accuracy and organization.
• Strong customer orientation and ability to tactfully and diplomatically resolve issues.
• Good understanding of basic principles of rental property management.
• Proficiency in common computer tools and software such as spreadsheets, databases, and word processing software.
• Ability to work independently and as part of a team.
• Discretion and respect for the confidentiality of information.

Benefits:

• An office accessible by public transit
• Three weeks vacation per year
• Five personal days per year
• Discounted rates at Tidan and Marriott International hotels
• Opportunities for professional development and career advancement within Tidan
• Group insurance plan & employee assistance program
• Referral program

Languages: Bilingualism (French and English) in both spoken and written form is required for this position, as we serve an international clientele
Who are we:
The Tidan Hospitality and Real Estate Group is a dynamic organization of real estate and hospitality, headquartered in Montreal, Quebec, Canada. Since its founders purchased their first property in 1970, Tidan has assembled an extensive and diverse portfolio of self-managed income-generating properties in Canada and the United States. The portfolio includes office, retail, industrial, and residential buildings, as well as a group of affiliated hotels and one of the largest indoor tennis facilities in North America. Tidan has proudly applied its combined experience in the hospitality and construction sectors to the renovation of the prestigious Mount Stephen residence in Montreal's famous Golden Square Mile. To learn more about Tidan, visit our website: https://www.tidan.com/fr/