Job Title:  Admin Assistant
Reporting To: Clinic Manager
Status: Casual
Primary Work Location: Mississauga Clinic
Days/Hours of Work: Weekdays & Saturdays. (9-5 PM) Hours of work vary based on operational requirements
Hourly Wage: $20-$24
i Scope Concussion & Pain Clinics is a specialized treatment and assessment centre offering a range of services and treatments with several locations across Canada. Our clinics use a variety of diagnostic tools to identify the root cause of a patient’s pain. Our team of highly skilled Physicians and Allied Health Professionals work together and provide a personalized treatment plan so our patients can feel better sooner. We are committed to helping patients manage their pain effectively and improve their quality of life, in addition to a seamless and positive healthcare experience while providing a high standard of care.
ROLE SUMMARY:
We are looking for a Admin Assistant to join our team at i Scope. The Admin Assistant will play an important role in ensuring the efficient and smooth operation of our outpatient clinic. They will be responsible for providing excellent customer service to our patients, managing appointment bookings, maintaining patient records, and providing administrative support to the clinic staff.
KEY RESPONSIBILITIES:

• Take ownership of administrative assignments that require focused attention over several weeks, such as streamlining scheduling systems, updating internal records, or coordinating large-scale projects.
• Regularly check voicemail and email, responding to inquiries and messages promptly and escalating concerns as needed.
• Collaborates with therapists, physicians, and other administrators to ensure patient appointments are booked accordingly and make necessary adjustments.
• Create and maintain accurate patient records, while adhering to PIPA guidelines.
• Prepare billings and collect patient payments, ensuring accuracy and compliance with billing procedures.
• Provide administrative support to the Clinic Manager as needed.
• Process referrals and assign them to appropriate waitlist folders
• Promote a culture of safety within the clinics.
• Identify areas for process improvement and efficiency within the clinic and propose solutions to enhance operations.
• Performs other related duties as required.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent; additional medical office assistant training is a plus.
• Prior experience in a medical office or healthcare setting is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency in using office software and electronic health record (EHR) systems.
• Strong organizational and multitasking skills.
• Knowledge of PIPA regulations and patient confidentiality.
• Excellent communication and interpersonal abilities.
• Attention to detail and a commitment to accuracy.
• Excellent customer service skills, warm and friendly disposition, willingness, and appetite for helping clients/ patients, ability to adapt to change.
• Proven efficiency and ability to work in a fast-paced environment.
• Outstanding phone etiquette and a positive attitude are essential to this role.
• Demonstrates professionalism, empathy, and can act as a team player.
• Ability to multi-task, organize, and prioritize changing workloads and schedule variances.

i Scope Concussion and Pain Clinics is committed to providing accommodation for people with disabilities. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.
i Scope provides the necessary resources and support to ensure the health and safety of our employees. We encourage open communication regarding safety concerns and actively seek input from our team members to continually improve our safety measures.
Job Type: Casual
Pay: From $20.00 per hour
Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person