About the Role
Join the BOQ Group Capability team in a permanent role and be at the heart of our transformation into a digital-first, customer-centric organisation! In this role you'll be a key player in a workforce achieving strong operational excellence, customer experience and business performance.
This is a new role within the structure and is aligned to the strategic growth plan in place for our Business Bank. You will partner with the Business Bank to build, embed, execute and continually refine new learning experiences. You’ll also support the delivery of the capability and talent framework for the division. To do this successfully, you’ll be considering the customer, technical and leadership capabilities required in each role to deliver on the Business Bank strategy.
You’ll play a crucial role in delivering learning and development initiatives for the relevant teams which include training pathways, operating rhythm, upskilling programs, performance support, coaching and feedback, and performance support tools. All of these initiatives are driven towards driving strong commercial outcomes for the bank, strengthening our risk culture and solidifying our strong relationships.
You'll be engaging with division leaders to identify and prioritise capability development. You'll manage the rollout and execution of these programs and tools, ensuring they achieve the desired business and learner outcomes. We will also have you managing a team of capability partners and designers, where you will coach and guide on best practice.
By building strategic partnerships and providing coaching and training, you'll help embed capability development into the flow of work. Embrace the opportunity to make a real impact and help us shape the future of Business Banking at BOQ Group.

About you
If you're looking to make a real impact in the world of banking, we'd love to chat with you! We're on the lookout for someone who's not just experienced in capability development and talent management - particularly within the Business Banking space - but also someone who's a natural at business partnering and has a knack for facilitating and executing the delivery of engaging learning experiences.
You're the kind of person who thrives in a role where you can design programs that resonate with people, and you're comfortable leading workshops that leave a lasting impression. You're resourceful, always ready to dive in and find the information you need, and you're not fazed by a bit of uncertainty.
Your communication skills are top-notch, both in writing and in person, and you approach problem-solving with a human-centered design and systems thinking mindset.
If this sounds like you, we're eager to hear how you can contribute to our team and help us build a more inclusive and skilled workforce at BOQ Group. Let's create something great together.

About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organization in the Australian Workplace Equality Index

How to Apply
To apply for this role at #boqgroup #people&culture, follow the links or apply via our https://www.boq.com.au/About-us/careers.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.

Job Reference: BOQ04056