Apply for Senior Claims Optimisation Consultant Role at MetLife

Australia Job Openings

MetLife

Senior Claims Optimisation Consultant

Sydney

FULL TIME

November 29, 2024

Location(s)

Posting Location: Sydney, New South Wales

Country

Australia

Working Schedule

Full-Time

Work Arrangement

Hybrid

Posted Date

29-Nov-2024

Job ID

5417

Description and Requirements

To drive operational efficiencies by managing claims capabilities within the Met Life Claims Customer Experience team and support claims optimisation through continuous improvement initiatives aligning to Met Life’s strategy.

Principle Responsibilities:

Proactively manage claims capability end to end; including the coaching and mentoring of claim associates through the Claim Accreditation Programme and onboarding

Review complex claims as the business requires to recommend and implement claim resolution aligned to IDII and duration management principles; including coaching claim associates, adhering to claims philosophies, SLAs and other core claims metrics
Manage and assess Met Life staff claims
Adhere to all claim risk management frameworks and requirements e.g. LICOP, Privacy Policies and Financial Services Laws
Keep updated with product changes across the business to develop and facilitate product training to claims department
Support the preparation and proactively manage tender activity for claims
Identify and lead continuous improvement opportunities to create claims efficiencies
Support development and implementation of digital initiatives in line with Met Life and Enterprise Transformation priorities, including System Integration Testing (SIT) and On and Off Platform processes and analysis
Support the development of training content
Develop and deliver communications to the business following digital releases/enhancements
Develop and maintain relevant standard operating procedures and claim tools e.g. MIP procedure guides, calculators, eligibility rules engine
Recognise and prioritise responsibilities in accordance with business needs and ability to work in an agile environment
Work collaboratively with external and internal stakeholders to drive claims optimisation

Knowledge/Skills/Competencies Required:

Work with minimal supervision

Knowledge of business strategy and claims philosophies, products and regulatory changes
Be a committed team player who openly communicates and shares knowledge
Excellent time management and ability to prioritise work at all times
Can work under pressure in an evolving environment
Ability to adapt to and embrace change
Strong stakeholder management experience
Excellent computing skills and literacy
Excellent communication skills, both written and verbal
Ability to manage change

Qualifications/Experience Required:

Certifications in Lean, Six Sigma, or related continuous improvement methodologies are advantageous.
Minimum 3-5 years experience in managing and assessing a claims portfolio and claims technical role (preferred)
Experience coaching in claims
Desirable knowledge across all product lines e.g. Death, Income Protection, TPD, Trauma and Terminal Illness and lines of business e.g. Retail, Corporate and Group.
Demonstrated understanding of process efficiency and capability to develop processes and procedures
Strong understanding and working knowledge of applicable regulatory, legislative and Compliance frameworks
Understanding key data with the ability to analyse and drive insights
Experience and successful achievements in defining, optimising and redesigning business processes
Skills and experience working on projects and using agile ways of working

Benefits We Offer

When you join Met Life Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About Met Life
Recognised on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the Diversity Council of Australia Inclusive Employer Award 2023-2024, Met Life, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At Met Life, it’s #All Together Possible. Join us!

We regret to inform you that this job opportunity is no longer available as it has expired

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