• Customer Care & Wellbeing: Manage all non-clinical administrative and commercial functions to achieve KPIs and budget. Assist with feedback and complaint management, and contribute to resident wellbeing.
• People Leadership: Lead, coach, and manage an engaged team. Uphold Anglicare’s Vision and Mission, and encourage collaboration across teams.
• Workforce Management: Effectively manage rosters, annual leave, and contingency plans. Ensure accurate completion of HR and payroll functions.
• Compliance & Quality Assurance: Adhere to Anglicare’s policies and champion a culture of compliance and continuous improvement. Maintain accurate staff compliance records and ensure a safe workplace.

• Excellent interpersonal skills with the ability to communicate at all levels.
• Financial acumen with meticulous attention to detail.
• Ability to manage work efficiently and effectively.
• Leadership skills to build trust, coach, and engage the team.
• Decision-making skills within the area of responsibility.

• Demonstrated experience in a senior administrative role.
• Proven track record of successful KPI management.
• Experience managing budgets and commercial KPIs.
• Familiarity with HRIS, payroll, time management, and financial systems.
• Experience managing a team and fostering a growth mindset.

• A warm, welcoming culture
• Ongoing training and development with a focus on career growth
• Experienced and passionate leadership team who are supportive and consultative
• Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment.
• Employee Assistance Program - Free, voluntary and confidential counselling service
• Fitness Passport
• Access to discounts from over 400 retailers on our rewards program

Application Close Date: January 19, 2025