Job Title: Patient Care Representative
Department: Field Services
Reports To: Field Service Supervisor
Job Type: Full-Time
Summary: Responsible for delivery, patient set up and retrieval of medical equipment, educating patients on proper operation and safety of equipment, and may include answering phone calls in response to patient questions. In each situation, proper paperwork will need to be prepared and submitted in a timely manner.
Qualifications: To perform this job successfully, an individual must have the knowledge, skill, and the ability to provide excellent customer service to medical staffs and patients. An individual must be ready to accept proper medical training so that you are capable to provide and properly fit the medical equipment to the patient’s needs. An individual must be able to coordinate schedules between patients to meet appointments in a timely manner. An individual would need to follow all compliance requirements and company policies. Above all, an individual would be required to maintain a professional and ethical manner at the highest level possible. As with any Kinex position, there may be other duties assigned.
A valid driver’s license is required along with personal transportation.
Education and/or Experience: GED or high school diploma and/or experience working within a medical facility.
Computer Skills: Strong PC Software and Web skills: MS Word, Excel, Outlook, and web based tools.
Language Skills: To perform this job successfully an individual must have the ability to use the English language properly in written and oral communication. Also, possesses the ability to prepare patient paperwork, write reports and business correspondence.
Reasoning Ability: To perform this job successfully an individual must have the ability to help solve problems.
Physical Demands: To perform this job successfully an individual must have the ability to sit, stand, walk, stoop, kneel, crouch, reach and regularly lift and/or move 60 pounds.
Work Environment: Many of the job responsibilities will be performed within a clinic environment or patient home. There is minimal risk for exposure to infectious diseases as this position does have direct contact with patients.
Equal Opportunity: It is the policy of the Company that no person may be illegally discriminated against in applying for employment or in employment. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to creed, race, color, religion, sex/gender, age, national origin/ethnicity, ancestry, arrest record, disability, genetic information including testing, veteran/military status/service, membership in the National Guard, state defense force or any other reserve component of the military forces (either state or the United States), political affiliation/orientation, declining to attend a meeting or to participate in any communication about religious matters or political matters, marital family status, sexual orientation, gender, gender identity or gender expression, or the authorized use of family or medical leave or worker's compensation benefits, genetic information, pregnancy, harassment, equal pay/compensation, retaliation, familial status/parenthood, citizenship or immigration status, disease (i.e. HIV or AIDS), marital status, hairstyles, mental health, status of tobacco usage, breastfeeding, domestic abuse, public assistance status or any other factor prohibited by state or federal law.
Kinex Medical operates in several states throughout the U.S. State law may require additional protected characteristics; please check the Equal Employment Opportunity section in the state addendum that aligns with the employee’s work location. Our Company is committed to following any additional state requirements regarding this topic.
Reasonable accommodations shall be made for qualified individuals with a disability, unless such accommodations would impose an undue hardship on the Company. A reasonable accommodation is a change or adjustment to job duties or work environment that permits a qualified applicant or employee with a disability to perform the essential functions of a position or enjoy the benefits and privileges of employment compared to those enjoyed by employees without disabilities.
Requests for accommodations under the Americans with Disabilities Act or under a state regulation (i.e. the Wisconsin Fair Employment Act) from current employees must be made in writing in accordance with Company policy.
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Experience:

• Medical: 1 year (Preferred)
• DME: 1 year (Preferred)

License/Certification:

• driver's license (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road