IT Team lead - Productivity Applications

Location(s):Newcastle Upon Tyne, GB

Country: United Kingdom

Position Location: Newcastle, United Kingdom

Contract Type: Permanent

Work Pattern: Full Time

Market: Various

Discipline: Information technology

Job Ref: 6052

Recruiter Contact: Nikki George

• An understanding of Enterprise Microsoft Applications, including their architecture, modules, and functionalities.
• Ability to collaborate with Microsoft and other vendors for support, upgrades, and enhancements.
• Creating an Inspiring Team Environment - Foster an open communication culture within the team and set clear team goals to align everyone toward a common purpose.
• Delegating Tasks and Setting Deadlines- Assign tasks to team members based on their strengths and expertise and Ensure deadlines are met effectively.
• Overseeing Day-to-Day Operations - Monitor team performance and report on relevant metrics and address any operational challenges promptly.
• Motivating Team Members - Recognize high performance and reward accomplishments and encourage creativity and risk-taking.
• Providing Coaching and Resolving Issues - Discover training needs and offer coaching to enhance team skills and listen to team members' feedback and address any conflicts.
• Leading by Example - Set a positive example for the team and engage the team to achieve collective goals.
• Work with Internal teams and vendors to deliver new IT applications into the Mott Mac Donald environment.
• Collaborate with other members of the Microsoft Applications team, the IT Operations centre and Product teams to gather and analyse requirements for new applications and enhancements to existing applications.
• Establish support requirements for new systems, ensuring they are transitioned effectively into operational support.
• Become the key IT contact for the functional teams involved in delivering changes to Microsoft Applications
• Develop and maintain documentation, including deployment guides, standard operating procedures, and knowledge base articles.
• Use technical expertise to help support teams resolve escalated and complex issues.
• Support operational teams in achieving relevant service level and operational level targets for incident management and request fulfilment and proactively escalates potential service level breaches to the Microsoft Applications IT manager.
• Support team on identification and resolution of Problems impacting system use.
• Propose changes required to improve the system in response to Incidents, Problems, and proactive review.

• Knowledge and experience of providing IT support and expertise across enterprise-wide systems.
• Understanding of IT Change control processes and able to deliver change safely into the IT environment.
• Good understanding of end-to-end delivery processes / methodologies and standards aligning with industry best practice.
• Effective communication skills to be able to report on progress and answer technical questions from vendors, business partners & IT colleagues.
• Ability to develop and maintain good working relationships at all levels with both internal and external parties.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.

• Bachelor’s Degree or equivalent
• ITIL V3/V4 foundation certification.
• Microsoft Certification(s).
• In-depth knowledge of performance metrics.
• Excellent communication and leadership skills.
• Strong organizational and time-management abilities.
• Decision-making skills.

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems.

• Pension matched up to 7%
• Life insurance
• An annual professional institution subscription
• Continuous development opportunities – because we want you to thrive
• Agile/flexible working – because life isn’t 9-5
• Enhanced parental leave; shared parental leave policies – for parents and care givers
• Annual bonus scheme
• Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans
• Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources
• Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities
• The opportunity to make a difference; learn more about our social outcomes