About Alliance for Better Care CIC
Alliance for Better Care CIC is a GP Federation that unites 83 NHS GP practices across 22 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community.
As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area.
Our strength lies not just in our ability to connect all areas of primary care, but also in the way we support and strengthen the role primary care plays in the rest of the system. We’re a bridge between our practices and the wider healthcare network
We work with – and listen to – our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.
More about our organisation: www.allianceforbettercare.org
Our Values:
We innovate - If we can do something better, we should.
We are honest - Even when it its difficult.
We care - And put the patient first.
We are inclusive - We listen and we act.
We deliver - And we’re known to like a challenge!
Supervision
Regular supervisions on a one-to-one basis including an annual formal appraisal will be held with a line manager. If you are in a patient-facing role, you will also receive regular Clinical Supervisions with a Clinical Supervisor.
Benefits

• Generous annual leave allowance
• Access to NHS pension
• Bespoke training programme
• Cycle to Work Scheme
• Employee Assistance Programme
• Enhanced maternity pay
• NHS discounts
• Leadership Development Programme
• Salary sacrifice schemes – technology and electric vehicle
• Opportunities for secondments

Job summary
As an IT Support Technician, you will be the backbone of our technology operations, ensuring seamless and efficient use of hardware and software for our team. Your primary responsibilities will involve troubleshooting and resolving technical issues, performing system updates, and providing exceptional customer service to end-users. You will collaborate with other IT professionals to maintain network security, manage user accounts, and optimize system performance. Your role is essential in keeping our digital infrastructure robust, secure, and up-to-date, allowing our organization to thrive in a tech-driven world. You will also play a pivotal role in supporting company wide projects on new software to improve services and internal processes.
Primary duties and areas of responsibility

• Provide desk side and remote based end user support to troubleshoot issues and problems with equipment and/or systems including repairing and replacing equipment as necessary.
• Installing, configuring, monitoring and maintaining computer hardware, software, systems, networks and printers.
• Setting up and administrating user accounts to systems in line with HR requests as well as completing user access audits across systems.
• Supporting on projects as instructed by the Digital Transformation Manager and Management Team.
• To support in the roll out of new software across the business. Maintaining and updating technical documentation as required. #
• Ensuring all logs for equipment and software are maintained.

Qualifications:

• Evidence of continued professional development relevant to the role (essential)
• Valid UK Drivers License (essential)
• IT Specific qualification (desirable)

Experience:

• Experience of successfully delivering IT or system support (essential)
• Proficiency in Microsoft 365 suite of products – Including but not limited to Microsoft Teams, Outlook, Word, Excel, One Drive and Share Point (essential)
• Experience configuring Windows 11 for business use (essential)
• Experience in computer repair (essential)
• Knowledge of Microsoft Entra ID and Microsoft Intune (desirable)

Skills & abilities:

• Experience in working with Microsoft systems – including Microsoft Teams, Outlook, Word and Excel (essential)
• Ability to work autonomously (essential)
• Organisation and systematic approach to work (essential)
• High level of written and oral communication skills (essential)
• Strong problem-solving abilities (essential)
• Ability to work well in a team environment (essential)
• Understanding of IT security principles (essential)
• Experienced in using Salesforce, Microsoft Entra ID, Microsoft Intune, ITSM Software (desirable)

Behaviour & values:

• Prioritises our values of innovation, caring, inclusivity, honesty and delivery in all aspects of working life.
• Adaptable and open to change
• Enthusiastic about the potential for technology to improve people’s lives

Job Types: Full-time, Permanent
Pay: £27,554.43-£34,255.43 per year
Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Horley RH6 7BL: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Technical support: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 02/01/2025
Reference ID: ABCIND_ITST1124