About Us:
We are a multi-disciplined Contract Research Organisation based in the UK, providing market-leading scientific services globally. Over the past 25 years, Concept Life Sciences and its heritage companies have played a pivotal role in guiding numerous clients along their path to clinical success and many of these clients have evolved into enduring scientific collaborators.
Driven by a team of expert scientists, has led to significant growth and advancement in the industry. We're dedicated to making a difference and believe that integrated science is the key to achieving our goals.
The Role:
Join our team as an IT Support Analyst! You'll play a vital role in ensuring industry-standard security, managing systems, and providing exceptional support to our staff. Someone with 1st line and good 2nd line expertise willing for personal development and growth.
We're seeking a tech-savvy expert with a diverse range of technological know-how. The ability to troubleshoot and deliver top-notch solutions is a non-negotiable for us.
Exceptional customer service skills are a must-have. We value effective communication and a friendly demeanour when interacting with colleagues. If you thrive on making technology accessible and enjoyable for others, you'll excel in our team.
Key Responsibilities:
· Provide prompt technical support to end-users.
· Manage software, hardware, and voice systems.
· Participate in IT projects, meeting deadlines and budgets.
· Maintain Microsoft systems and ensure network security.
· Assist in disaster recovery and business continuity planning.
· Handle user setup and PC deployments.
· Assist with business recovery plans and test procedures.
· Effective communication and documentation skills.
Requirements:
· Strong Windows OS troubleshooting skills (Windows 10/11).
· Proficiency in Microsoft 365 and Azure Active Directory.
· Knowledge of cyber threat landscape and countermeasures.
· Familiarity with networking (DNS, DHCP, IP routing).
· Ability to support 200+ user environments onsite and remotely.
Advantageous Requirements:
While we value expertise in all IT areas, candidates with knowledge in the following areas are preferred:
· Microsoft 365/Azure administration.
· Windows Server 2016-2022 management.
· Storage management (NAS or SAN).
· Mobile device support (Tablet, Android/i Phone).
· Backup and replication software
Benefits:
· Competitive salary up to £35,000/year depending on experience.
· Flexibility hours including hybrid working to suit your work life fit.
· Learning and development opportunities.
· Pension scheme, healthcare, and more.
· Company organised Social events and recognition programs.
· Convenient work hours: Monday to Friday.
Join us in High Peak for an exciting opportunity to make an impact in the world of life sciences!
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Edinburgh EH16 4UX: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Edinburgh EH16 4UX
Application deadline: 20/12/2024
Expected start date: 02/01/2025